Nicole Denucci
Henryville,PA
Summary
Dynamic Business Operations Supervisor with a proven track record at Travel + Leisure, excelling in operational efficiency and staff development. Expert in financial statement preparation and month-end closing, successfully reducing discrepancies and enhancing customer experiences. Adept at training teams and implementing strategic processes to drive performance improvements.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Business Operations Supervisor
Travel + Leisure
06.2013 - Current
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Trained new hires, providing information, and insight into policies and procedures.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Preparation of accruals at month end, cash reconciliations, and miscellaneous cash reports, reviewing and analyzing GL accounts to ensure all necessary reclassifications are made, performing month end physical premium count.
- Analyze expenses reflecting on the budget performance report within the financial packet and prepare detailed report on each OH account to communicate on monthly financial calls
- Conduct ongoing premium inventory management by reconciling daily premium activities as well as maintain appropriate premium par levels according to tour activity
Contracts Supervisor/Commissions Analyst
Wyndham Destinations (Wyndham Worldwide) - WVO
08.2005 - 06.2013
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Managed, supervised and controlled execution of timeshare sales contracts.
- Trained team members on new services and products to support promotional efforts.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Completed weekly and monthly payroll/commissions for all sales representatives and managers.
Education
Accounting
Northampton Community College
Tannersville, PASkills
- Operational efficiency
- Staff training, development, and management
- Business administration
- Logistics management
- Business process reengineering
- Analytical skills
- Accounting principles
- Month-end documentation
- Month-end reports
- Month-end closing
- Financial statement preparation
- Payroll operations
- Budget preparation
Certification
PA Notary Public
Timeshare Salesperson License
Timeline
Business Operations Supervisor
Travel + Leisure
06.2013 - Current
Contracts Supervisor/Commissions Analyst
Wyndham Destinations (Wyndham Worldwide) - WVO
08.2005 - 06.2013
Accounting
Northampton Community College