Nicole DePiano
Cortlandt Manor,NY
Summary
Focused Senior Academic Advisor with 10 years of success guiding students on academic and career decisions. Skilled at counseling students on methods for forging relationships and helping students navigate school life. Driven to support long-term goal achievement by linking students to outside resources to enhance education and career prospects.
Overview
11
11
years of professional experience
Work History
Senior Academic Advisor
Iona University, Academic Advising
2016.03 - Current
- Manage an average advisement cohort of roughly three hundred students comprised of incoming first- year students, and currently enrolled undeclared students, maintaining accurate records and monitoring progress toward graduation.
- Proficiently leverage PeopleSoft to review student transcripts, execute degree audits, consult, and recommend course and major selection based on student areas of interest and greatest opportunities for success
- Support and maintain student retention by serving as the primary point of contact for Iona's At-Risk student population through the development, supervision, and monitoring of individual academic plans
- Create and manage department website content and updates, in addition to regularly manage department social media accounts, such as Instagram, with intended goal of increasing student engagement by 50%
- Foster advisor-advisee partnerships by creating, implementing, and facilitating freshman orientation workshops and student success seminars
- Monitor and conduct outreach to advisees on reports of absences, failing and incomplete grades with intention to prevent academic probation, decreases suspension rates, and limit financial aid implications
- Hire, train, and supervise front desk operations staff and new hire advisees
- Assist with the Registrar Office's functions by evaluating transfer credits and appropriately applying them to student academic transcripts and degree audits
- Enhanced student success by developing and implementing comprehensive academic advising strategies
- Streamlined academic advising processes for improved efficiency and student satisfaction
- Collaborated with faculty to revise curriculum for optimal student learning outcomes
- Assisted students in overcoming academic challenges through personalized support and resources
- Developed strong relationships with students, fostering a supportive and productive learning environment
- Facilitated workshops on topics such as study skills, time management, and career exploration to promote student success
PACT Counselor
Mercy College, Student Services
2015.06 - 2016.03
- Managed an academic advisement cohort of roughly three hundred and fifty undergraduate students
- Served as a mentor for a wide range of students from first generation, international, transfer and veterans
- Assisted with the development and implementation of orientation and student activities
- Served as a liaison to the Academic Dismissal Committee by responding to student inquiries regarding academic probation and appeals, as well as develop and monitor academic plans for each student whose appeal was granted
- Worked closely with career services department to assist students with resume building, securing internships and mock interviews and helped bridge the gap between a student's major of interest and a career pathway
- Assisted students with registration every term and reviewing degree audits via Degreeworks
Counselor - Financial Aid
Mercy College, Student Services
2014.10 - 2015.06
- Guided and advised students regarding financial aid eligibility, financial aid application procedures, and developed financial aid award packages in accordance with Federal and State regulations
- Used a solution-focused approach to effectively advise students and families on all aspects of the college financial planning process
- Professional assessment and review of individual student appeal requests concerning special circumstances and made appropriate adjustments to student aid in accordance with Federal statutes
- Managed a student advisement cohort of three hundred undergraduate and graduate students.
Coordinator
Mercy College, Student Service Support Center
2013.03 - 2014.10
- Supported admissions, recruiting, systems management operations, business operations, and the campus Student Services operations by processing student documents
- Accurately and proficiently reviewed, processed, and managed academic materials included but not limited to admissions applications, financial aid documents, course requirements and transfer credits
- Provided superior customer service to students from pre-enrollment through graduation; collaborated effectively with all departments to ensure the students' needs were met
- Assisted all on-campus events by providing support to all offices during the registration process; troubleshooting all issues that arose
Education
M.S. in Organizational Leadership -
Mercy College
Dobbs Ferry, NY02.2021
B.A. in Psychology -
Iona College
New Rochelle, NY12.2010
Skills
- Peoplesoft
- Degreeworks
- Slate
- Banner
- Argos
- Xtender
- Zoom / Microsoft Teams
- Office suite
- Policy Knowledge
- Problem solving
- Organizational skills
Timeline
Senior Academic Advisor
Iona University, Academic Advising
2016.03 - Current
PACT Counselor
Mercy College, Student Services
2015.06 - 2016.03
Counselor - Financial Aid
Mercy College, Student Services
2014.10 - 2015.06
Coordinator
Mercy College, Student Service Support Center
2013.03 - 2014.10
M.S. in Organizational Leadership -
Mercy College
B.A. in Psychology -
Iona College
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