Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nicole De Santiago

Laredo,TX

Summary

Compassionate Patient Care Technician known for high productivity and efficient task completion. Skilled in patient monitoring, vital signs measurement, and post-operative care. Excel in communication, empathy, and teamwork, ensuring optimal patient care and support.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Med/Surg Patient Care Technician

Laredo Medical Center
Laredo, Texas
10.2024 - Current
  • Assisted with patient transfers from bed to wheelchair or stretcher as needed.
  • Organized supplies in order to maintain adequate stock levels throughout shift.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Responded to bell or light signal calls to assist patients with needs.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Assisted patients with activities of daily living, including bathing, dressing and grooming.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Provided emotional support to patients and their families during difficult times.
  • Helped create a safe environment by following infection control policies.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Collected specimens such as urine samples for testing purposes according to established protocols.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.

Guest Advisor LOD

Petco
Laredo, TX
05.2021 - 05.2025
  • Certified on all Companion Animal Departments
  • Maintained updated knowledge through continuing education and advanced training.
  • Encouraged, empowered and motivated team to accomplish objectives.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Nutrition Certified

(Non-Cert) Nurse Assistant

Doctors Hospital of Laredo
Laredo, TX
07.2023 - 09.2023
  • Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
  • Performed vital signs checks such as blood pressure and temperature readings for patients.
  • Collected specimens from patients for laboratory analysis.
  • Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
  • Answered call lights promptly and responded to requests from patients in a timely manner.
  • Recorded observations on patient charts regarding activities of daily living, intake and output levels, vital signs.
  • Helped maintain a safe environment by adhering to infection control protocols such as handwashing techniques before touching any patient or equipment.
  • Utilized appropriate body mechanics when lifting or transferring patients from one area to another.
  • Cleaned up spills quickly using proper safety precautions while wearing protective gear when necessary.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Delivered high level of care to every patient.
  • Assisted nurses with daily patient care, including dressing wounds and providing hygiene assistance.

Brand Ambassador

Forever 21
Laredo, TX
08.2020 - 12.2020
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Sales Associate

Kohls Department Store
Laredo, TX
11.2019 - 12.2019
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.

Education

High School Diploma -

Raymond And Tirza Martin High School
2002 San Bernardo Ave, Laredo, TX 78040
05.2019

Certificate Program - Nursing Assistant

Laredo College
West End Washington St, Laredo, TX 78040
05.2019

Homeland Security Studies Program - CIS Network And Cyber Security

Laredo College
West End Washington St, Laredo, TX 78040

Skills

  • Energetic Self-Starter
  • Multitasking and Prioritization
  • Attention to Detail
  • Willingness to Learn
  • Calm Under Stress
  • Outgoing Personality
  • Documentation and Recordkeeping
  • Safety Standards
  • Medical Terminology
  • Verbal and Written Communication

Certification

  • Basic Life Support (CPR and AED) Program Issued date 08/01/2023

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Med/Surg Patient Care Technician

Laredo Medical Center
10.2024 - Current

(Non-Cert) Nurse Assistant

Doctors Hospital of Laredo
07.2023 - 09.2023

Guest Advisor LOD

Petco
05.2021 - 05.2025

Brand Ambassador

Forever 21
08.2020 - 12.2020

Sales Associate

Kohls Department Store
11.2019 - 12.2019

High School Diploma -

Raymond And Tirza Martin High School

Certificate Program - Nursing Assistant

Laredo College

Homeland Security Studies Program - CIS Network And Cyber Security

Laredo College

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