Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole DeSantis

Butler,PA

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

8
8
years of professional experience

Work History

Office Manager

Debra Tanner Abell, MD
06.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.

Scheduling Coordinator

Debra Tanner Abell, MD
06.2021 - 06.2023
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Used AllScripts/Veradigm to schedule patients.
  • Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
  • Enhanced patient experience by efficiently scheduling appointments and managing daily calendars for multiple medical professionals.
  • Supported administrative tasks such as insurance verification and data entry for accurate record-keeping and billing processes.

Front Office Manager

Quality Life Services, Inc
04.2020 - 06.2021
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities..
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Coached employees through day-to-day work and complex problems.


Medical Supervisor

Pyramid Healthcare Solutions
04.2017 - 04.2020
  • Supported seamless transitions between shifts by maintaining detailed handover documentation, minimizing disruptions in patient care.
  • Reduced medication errors by implementing stringent safety protocols and monitoring staff adherence to guidelines.
  • Enhanced patient care by implementing efficient medical protocols and supervisory practices.
  • Confirmed consistent and accurate medical recordkeeping practices.

Education

No Degree - Psychology

Butler County Community College
Butler

High School Diploma -

Butler Area Senior High School
Butler, Pa
06-2001

Skills

  • Customer service
  • Organizational skills
  • Data entry
  • Customer relations
  • Billing
  • Scheduling and calendar management
  • Account reconciliation

Timeline

Office Manager

Debra Tanner Abell, MD
06.2023 - Current

Scheduling Coordinator

Debra Tanner Abell, MD
06.2021 - 06.2023

Front Office Manager

Quality Life Services, Inc
04.2020 - 06.2021

Medical Supervisor

Pyramid Healthcare Solutions
04.2017 - 04.2020

No Degree - Psychology

Butler County Community College

High School Diploma -

Butler Area Senior High School

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