Nicole Dessus

Executed cleaning tasks across zoo grounds to uphold visitor satisfaction

• Emptying and cleaning wastebaskets and trash cans
• Replenishing restroom supplies, toilet paper, paper towels, tampons, seat covers, sanitary liners, trash bags, and soap
• Picking up debris such as bottles, paper, food, cans, and money
• Cleaned, washed, and polished windows, hand rails, metal sinks, and elevators
• Swept or vacuumed floors, stairways, and hallways
• Scrubbed, cleaned and sanitized restrooms, sinks, toilet seats, walls, urinals, floors, mirrors, and hand rails
• Provided general information to the public about ticket sales, hours of operation of the zoo, locations of animal exhibits, and location of restaurant's

Provided hands on, daily care to patients and residents under the supervision of a registered nurse (RNs) or licensed practical nurse (LPNs)

• Helped patients with showers, baths, grooming, brushing teeth, shaving, and dressing
• Assisted with using the toilet, bedpans, and managed incontinence care (foley catheter bags/indwelling)
• Fed patients that needed help and charted their daily food/liquid intake
• Helped patients get out of bed, walk, or move from bed to wheelchair
• Provided perineal care for females and male residents
• Repositioned bedridden patients every 2 hours to prevent painful bedsores
• Charted patients' daily living activities using Point Click Care Systems
• Measured vital signs by recording blood pressure, heart rate,, temperature, and breathing rate
• Watched for sudden changes in residents in physical or mental conditions and reported them to the charge nurse
• Changed bed linens, emptied trash, and answered call lights
• Provided empathy, comfort, compassion to all residents and patients

Safeguarded personnel property and assets against risks such as crime, fire, and unauthorized access

• Patrolled assigned areas on foot by locking and securing all entrances and exit doors
• Monitoring surveillance with CCTV systems and alarms
• Controlled facility access by verifying employees, and visitors' IDs, issuing guest passes, inspecting packages (backpacks) or vehicles to prevent unauthorized entry
• First responder during emergencies by managing evacuations for fires, and medical events
• Logged daily activities by writing incident reports, and documenting property damage, injuries, or suspicious behavior
• Maintained a visible presence to discourage any crime, enforced property rules and policies, and detained trespassers until law enforcement arrives
• Assisted employees and visitors with directions, answering inquiries, and providing a welcoming environment