Summary
Overview
Work History
Skills
Certification
Custom
Timeline
Generic

Nicole DeVeaux

Columbus,OH

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic adaptability, and exceptional interpersonal skills. Proficient at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Personal Injury Protection Adjuster

Farmers
Lake Mary, FL
12.2018 - 10.2023
  • Drafted statement of loss to summarize damages, payments and underlying policy coverage.
  • Gathered information from various third parties to determine claim acceptability.
  • Investigated and evaluated personal injury protection claims, verifying coverage and determining liability.
  • Input claim information and payments into company database.
  • Completed required investigations on referred files within established timeframes.
  • Maintained updated knowledge through continuing education and advanced training.
  • Maintained detailed records of all activities relating to personal injury protection claims processing.

First Notice Claims Representative

Farmers
Lake Mary, FL
01.2016 - 12.2018
  • Assisted policyholders with processing claims.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Verified details with policyholders and requested additional information.
  • Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
  • Drafted statements of loss, underlying policy coverages, damages and injuries.

Customer Service Representative

Farmers Insurance Agency
Lake Mary, FL
03.2014 - 01.2016
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving consumer complaints.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Developed strong customer relationships to encourage repeat business.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.

Skills

  • Customer Service
  • Microsoft Word
  • Microsoft Excel
  • Windows Vista
  • Mitchell
  • Guidewire System
  • Microsoft Outlook

Certification

  • Active 2044 Personal Lines
  • Active 6-20 All line Adjuster
  • AIC 37 Bodily Injury
  • AINS 21 Associate in General Claims

Custom

CAREER OBJECTIVE

To advance within the Customer Service organization. I am seeking a challenging and rewarding position with the opportunity to contribute to the growth of the organization with my customer service, claims knowledge and leadership ability. 

Timeline

Personal Injury Protection Adjuster

Farmers
12.2018 - 10.2023

First Notice Claims Representative

Farmers
01.2016 - 12.2018

Customer Service Representative

Farmers Insurance Agency
03.2014 - 01.2016
  • Active 2044 Personal Lines
  • Active 6-20 All line Adjuster
  • AIC 37 Bodily Injury
  • AINS 21 Associate in General Claims

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Nicole DeVeaux