Nicole Devers

• Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
• Developed and improved training courses to increase staff performance and overall training effectiveness.
• Oversaw day-to-day functions of training department.
• Evaluated training needs to improve training quality.
• Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
• Provided virtual training and online presentations.
• Delivered comprehensive Services, Special lines, and state training to new employees and tenure year representatives.

Mentorship Program

• Served as role model for mentees by demonstrating strong values and ethical standards.
• Assisted mentees in developing self-confidence and positive self-image.
• Monitored behavior and reported any incidents to appropriate personnel.
• Regularly assessed progress and provided feedback to support continued development.
• Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.

• Monitored and reported trainee progress, introducing new learning tools to address individual needs.
• Delivered instructional presentations on equipment use, focusing on efficiency.
• Educated reps on proper use of products and systems.
• Implemented diverse instructional methods, optimizing trainee engagement.
• Utilized variety of instructional design methodologies to create effective learning experiences.
• Implemented successful onboarding program.

• Built customer relationships by responding to inquiries, identifying and assessing customers' needs, resolving problems, and following up with customers.
• Monitored my metrics and developed actionable plans to improve my efficiency and performance.
• Made customers aware of current and new programs and services.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to build rapport and loyalty.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Evaluated performance against goals and implemented appropriate development plans.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.