Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Dezil

Fayetteville,NC

Summary

Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently overseeing sales orders are accurately completed to exceed customer expectations. Outstanding leadership, organizational and communication skills. Extensive sales experience, positive interaction skills and knowledge of marketing techniques. Creates dynamic sales team for optimum performance. Skilled in interacting with employees and customers.

Overview

8
8
years of professional experience

Work History

Sales Supervisor

WOW!
01.2022 - Current
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Monitored daily sales operations and served as informational and procedural resource to team members.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.

Sales Support Coach

WOW!
06.2021 - 01.2022
  • Regularly monitors team members' sales calls; finding opportunities and coaching sales representatives to improve sales results.
  • Identify sales improvement opportunities and partners with sales leadership and the training department to develop and deliver sales huddle material.
  • Partner with sales training to provide feedback regarding training content and material, ensuring that new sales representatives are prepared to successfully transition to the 'Nesting" environment.
  • Responsible for managing the new hire nesting process ensuring that new sales representatives successfully transition from classroom training to the sales floor.
  • Responsible for managing and maintaining a new hire mentorship program designed to ensure the success of new hire sales representatives.
  • Drive improved sales results by designing, developing, gaining approval and overseeing sales incentive contests.
  • Develop and promote a positive sales culture through the implementation of goal tracking mechanisms, recognition programs and an overall increase in sales sense of urgency.

Lead - Order Fulfillment

Charter Communications
09.2019 - 06.2021
  • Frequently double-checked customer histories and current information while scheduling follow-ups and other appointments.
  • Worked with team members to improve performance and implement training updates.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with opportunities.
  • Assigned daily employee tasks and monitored activity and completion.
  • Prepared detailed reports daily on updates to project specifications, progress, identified conflicts and team activities.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Assist in the escalation email boxes.
  • Researched and recommended process improvements designed to mitigate operational and financial risk.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Analyzed program data to provide input for key decision making and strategic planning.
  • Validated results and performed quality assurance to assess accuracy of data.

Senior Order Fulfillment Specialist

Charter Communications
04.2018 - 09.2019
  • Accurately enter complex coax and fiber orders into the ICOMS and CSG biller systems for business organizations.
  • Continue to learn new processes and other areas of Order Fulfillment to maintain flexibility throughout the department.
  • Handle escalations within the department to efficiently process orders with errors.
  • Process complex Toll Free orders.
  • Create orders for MSS equipment to be sent to customers.
  • Conduct quality checks on all orders submitted by sales specialist.
  • Adhere to productivity standards to ensure all orders are handled in a timely and efficient manner.

Retention Agent

Charter Communications
06.2016 - 04.2018
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Exceeded corporate target for customer satisfaction for 6 months in a row.
  • Accepted into the first mentor program at Spectrum.
  • Helped set goals and work toward achieving them by educating mentees about various resources available.
  • Served as a positive role-model by supporting mentees with their involvement within the company.

Education

Bachelor of Science - Health Administration

Fayetteville State University
Fayetteville, NC
2025

Skills

  • Data analysis
  • Sales techniques
  • Proficient use of MS Office
  • Excellent Memory
  • Interpersonal communication
  • Cross-functional team collaboration
  • Staff Training
  • Team leadership
  • Self-motivated
  • Exceptional customer service

Timeline

Sales Supervisor

WOW!
01.2022 - Current

Sales Support Coach

WOW!
06.2021 - 01.2022

Lead - Order Fulfillment

Charter Communications
09.2019 - 06.2021

Senior Order Fulfillment Specialist

Charter Communications
04.2018 - 09.2019

Retention Agent

Charter Communications
06.2016 - 04.2018

Bachelor of Science - Health Administration

Fayetteville State University

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Nicole Dezil