Summary
Overview
Work History
Education
Skills
Love to read
Timeline
Generic

Nicole Diaz

Student
Charlotte,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Responsible babysitter with 1 year of experience caring for children during weekends, evenings, and summer and winter breaks. Skilled in creating fun, engaging, and educational activities, while prioritizing children's safety and well-being. Trusted by parents and provide affection for all the children I care for.

Overview

1
1
year of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Customer Service Associate

TJX Companies
Charlotte, NC
03.2021 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.

Education

High School Diploma -

Olympic High School
Charlotte, NC
08.2016 - 06.2020

Associate of Applied Science - PTA

Central Piedmont Community College
Charlotte, NC
08.2021 - Current

Skills

    Support

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Love to read

The most basic reason I enjoy reading is that I am a lifelong reader who has always been fascinated by the world of words. I'm the kid who reads the cereal box with my breakfast. I enjoy living in different lives/times/cultures, and I often wonder how I would have lived my life in different times and circumstances. Reading helps to develop one's imagination. I enjoy historical fiction because it allows me to further my education. Reading historical fiction exposes me to the risk of falling down Google rabbit holes as I am enticed to research various people, time periods, and events. Reading improves your intelligence.

Timeline

Associate of Applied Science - PTA

Central Piedmont Community College
08.2021 - Current

Customer Service Associate

TJX Companies
03.2021 - Current

High School Diploma -

Olympic High School
08.2016 - 06.2020
Nicole DiazStudent