Nicole Diaz
Artesia,CA
Summary
Proven leader with a track record of enhancing client satisfaction and streamlining operations at All About Fun. Excelled in financial management and relationship building, achieving significant business growth. Skilled in customer relations and leveraging technology to boost efficiency. Demonstrated ability to lead high-performing teams, driving results through strategic planning and effective communication. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
31
31
years of professional experience
Work History
Owner
All About Fun
03.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Generated revenues yearly and effectively capitalized on industry growth.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
Manager
Long Beach Ice
08.2014 - 03.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Office Manager
White Chief Mountain Lodge
04.2012 - 08.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Legal Assistant
Mcintyre & Associates
02.1994 - 12.2011
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
- Increased team efficiency by coordinating schedules, managing court dates, and ensuring timely filing of legal documents.
- Enabled successful case outcomes by accurately compiling and organizing evidence and supporting documentation.
- Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
- Improved efficiency in document production and management through introduction of advanced software tools.
- Ensured compliance with legal procedures and court requirements through diligent monitoring and application of rules.
- Contributed to client retention by delivering exceptional support services and maintaining high levels of satisfaction.
- Optimized document management processes, leading to quicker access to critical information during case preparation.
- Enhanced legal document accuracy by meticulously reviewing and editing over 100 contracts and agreements.
- Managed correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality.
- Drafted legal documents, including pleadings and motions, to support attorneys in various cases.
- Streamlined office operations and reduced retrieval time by implementing efficient filing system for both physical and digital records.
- Conducted comprehensive legal research for case preparation, contributing to significant increase in successful case outcomes.
- Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
- Assisted in trial preparation by organizing exhibits, preparing witness lists, and coordinating trial logistics.
Education
Bachelor of Arts - Paralegal Studies
University of California, Irvine
Irvine, CA08.1994
High School Diploma -
Artesia High School
Lakewood, CA06.1991
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Staff Management
- Marketing
- Financial Management
- Business Administration
- Business marketing
- Human Resources
- Attention to Detail
- Customer Service
- Decision-Making
- Effective leader
- Scheduling
- Business Leadership
- Purchasing and planning
- Desktops, Laptops, and Mobile Devices
Languages
Spanish
Limited Working
Timeline
Owner
All About Fun
03.2020 - Current
Manager
Long Beach Ice
08.2014 - 03.2020
Office Manager
White Chief Mountain Lodge
04.2012 - 08.2014
Legal Assistant
Mcintyre & Associates
02.1994 - 12.2011
Bachelor of Arts - Paralegal Studies
University of California, Irvine
High School Diploma -
Artesia High School
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