Nicole Diaz
Exeter,CA
Summary
Experienced customer-oriented General Manager with 8 years of experience. Goal is to drive revenue growth and expand margins. Thrives in high-stress environments, consistently executing and completing multiple projects within tight deadlines. Meticulous leadership style and strategic planning abilities have equipped with comprehensive managerial acumen. Strong vision and motivational acumen dedicated to achieving success for both the company and its employees.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Manager
Harbor Freight Tools USA
12.2024 - Current
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
General Manager
Advance Auto Parts
09.2021 - 02.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Assisted with contract negotiations, ensuring mutually beneficial terms for both parties involved in projects
- Conducted covert surveillance operations to identify, apprehend, and deter shoplifters within the retail environment
- Assisted law enforcement agencies in investigating cases involving theft or fraud, providing evidence and witness statements as necessary
- Implemented loss prevention strategies to minimize shrinkage and protect store assets
- Collaborated with other District Managers to share best practices and drive overall company success
- Improved overall business efficiency through streamlining processes, identifying growth opportunities, and monitoring performance metrics
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations
Department Supervisor
Lowes Home Improvment
05.2023 - 10.2023
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assigned tasks and established work schedules to staff to cover operational needs.
Store Manager
Pep Boys
11.2017 - 09.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Managed inventory control, cash control, and store opening and closing procedures
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
Education
BA - Sociology
The University of Arizona GC
Chandler, AZ10-2025
Skills
- Logistics and Resource Management
- Staffing Solutions
- Organizational Strategy
- Data Protection Protocols
- Growth-Focused Business Development
- Organizational Development
- Inventory Management
- Strategic Growth Planning
- Process Development
- Team Leadership
Communication Skills
I collaborate with fellow General Managers to share best practices and ensure smooth operations. I also effectively lead and support my team and oversee district operations. Additionally, I report to multiple leaders nationwide to ensure alignment with the company's strategic goals.
Leadership Experience
Through proactive leadership and strategic decision-making, I successfully rallied my team to surpass quarterly sales goals by 15%, improving overall district performance and customer satisfaction.
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Retail Sales Manager
Harbor Freight Tools USA
12.2024 - Current
Department Supervisor
Lowes Home Improvment
05.2023 - 10.2023
General Manager
Advance Auto Parts
09.2021 - 02.2025
Store Manager
Pep Boys
11.2017 - 09.2019
- First Aid/CPR Certified
BA - Sociology
The University of Arizona GC
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