Nicole Diaz
Artesia,CA
Summary
Dedicated professional with strong client communication and organizational efficiency skills. Experienced in customer service and legal document preparation. Committed to enhancing customer satisfaction and improving operational processes.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Party Store Owner
All About Fun
03.2020 - Current
- Managed daily store operations, ensuring efficient workflow and customer satisfaction.
- Developed marketing strategies to enhance brand visibility and attract new customers.
- Trained and mentored staff on sales techniques and product knowledge.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Established vendor relationships to negotiate pricing and improve product sourcing.
- Analyzed sales data to identify trends and adjust business strategies accordingly.
- Oversaw financial reporting, budgeting, and expense management for profitability enhancement.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
- Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Improved store efficiency through proper staff scheduling, task delegation, and timely performance evaluations.
- Proactively addressed potential safety hazards within the store environment, maintaining a secure and compliant space for staff and customers.
- Conducted routine maintenance checks on store equipment to ensure operational efficiency and prevent costly repairs or replacements later on.
- Mentored staff members in various aspects of retail operations, promoting professional development among team members.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Manager
All City Party Supply & Party Rentals
08.2012 - 03.2020
- Oversaw daily operations to ensure timely event setup and breakdown.
- Coordinated logistics for rental inventory management, optimizing space and resource allocation.
- Trained and mentored staff on best practices for customer service and safety protocols.
- Developed and implemented process improvements to enhance operational efficiency and reduce costs.
- Established performance benchmarks to evaluate team productivity and operational effectiveness.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Legal Assistant
Mcintyre & Associates
02.1994 - 12.2011
- Coordinated case management processes to ensure timely completion of legal documents.
- Assisted attorneys in preparing for trials by organizing case files and evidence.
- Conducted legal research to support litigation efforts and enhance case strategies.
- Managed client communications, providing updates and gathering necessary information.
- Drafted and reviewed legal correspondence, ensuring accuracy and compliance with regulations.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
Legal Assistant
Law Offices Of Paul E. Mann
12.1992 - 02.1994
- Conducted legal research to support case preparation and strategy development.
- Drafted and edited legal documents, ensuring accuracy and compliance with regulations.
- Managed case files and maintained organized records for efficient retrieval and reference.
- Assisted attorneys in trial preparation, including gathering evidence and coordinating witness schedules.
- Communicated with clients to provide updates on case status and gather necessary information.
- Utilized legal management software to streamline document tracking and billing processes.
- Coordinated scheduling of court appearances, depositions, and meetings among legal teams.
Education
Bachelor of Science - Paralegal Studies
University of California, Irvine
Irvine, CA05-1991
High School Diploma -
Tracy High School
Cerritos, CA 06-1990
Skills
- Fast learner
- Scheduling/Planning
- Microsoft office
- File organization
- Calendar management
- Legal document preparation
- Client communication
- Administrative support
- Document preparation
- Interviewing clients
- Client relations
- Document drafting
- Document filing
- Writing and editing
- Office management
- Legal/Court processes
- Exceptional telephone etiquette
- Client service and support
- Organizational efficiency
- Case management
- Data management
- Court filing
- Attention to detail
- Critical thinking
- Customer service
- Proficient in MS office
- Effective multitasking
Certification
- Licensed Paralegal
- Certified Typing Test of 60 wpm
Languages
Spanish
Limited Working
Timeline
Party Store Owner
All About Fun
03.2020 - Current
Manager
All City Party Supply & Party Rentals
08.2012 - 03.2020
Legal Assistant
Mcintyre & Associates
02.1994 - 12.2011
Legal Assistant
Law Offices Of Paul E. Mann
12.1992 - 02.1994
Bachelor of Science - Paralegal Studies
University of California, Irvine
High School Diploma -
Tracy High School