Nicole Di Chiara
Beachwood
Summary
Dedicated and organized professional with extensive experience in customer service and management. Demonstrates a strong ability to multitask while maintaining exceptional communication and time management skills. Proficient in various computer applications, enhancing efficiency and productivity in fast-paced environments. Committed to delivering outstanding service and fostering positive relationships with clients and team members.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Merchandise Manager
Dollar Tree Stores
05.2025 - Current
- Developed and implemented merchandising strategies to optimize product placement and increase sales.
- Trained and mentored csa staff on effective merchandising techniques and best practices.
- Oversaw visual merchandising standards to enhance customer experience and brand consistency.
- Managed vendor relationships to ensure the correct product is coming into the store and there is a constant supply on hand.
- Managed merchandise returns and exchanges, ensuring smooth process for customers and maintaining positive relationships.
- Oversaw inventory management, ensuring accurate stock levels and minimizing losses from shrinkage.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
- Set seasonal merchandise assortments in alignment within corporate guidelines.
- Ensured seamless integration of new products into existing assortments.
- Review Monthly billing summary to ensure store is being charged correctly by vendors and that credits are being received.
- Monitor stock room to ensure that all product is being moved onto the floor.
- Assist Store Manager is daily operations of store and concentrate on productivity and prosperity of store.
- Take in weekly truck and distribute work to stockers.
- Always Greet the customer, exceed their expectations, and Thank them for shopping with us.
Lead Assistant Store Manager
Family Dollar/Dollar Tree Combo Store
12.2018 - 05.2025
- Work alongside store managers and concentrate on store productivity and prosperity.
- Responsible for the opening and closing of the store when the Store Manager is not present. Including running Loss Prevention reports, daily projects, and making sure bank deposits are verified in the system
- Count money in safe and properly fill registers with money needed for operating the store that day.
- Drop deposits off to bank and secure any necessary change orders that may be needed throughout the week
- Unload Merchandise from weekly truck, organize and then move from stockroom to shelves in store.
- Make sure merchandise is getting to shelf in a timely manner and that it is in its proper home.
- Set appropriate displays and runs with new and seasonal merchandise.
- Greet and check in any Third Party Vendor and communicate any needs that the store may have at that time or in the near future.
- Ensure Customer Satisfaction is met at all times
- Set monthly displays
- Properly inspect and rotate food and medicine taking out any that have expired and properly disposing of.
- Make sure tobacco counts and helium readings are in the system on a daily basis
- Clean and recover store daily
- Ensure all trash is taking out of back stockroom and put into dumpsters so that stockroom is ready for the next truck.
- Shut down store at end of night per company procedure, Make sure all monies are in the safe and deposit is ready for next morning.
- Completed Monthly Billing Summary to ensure store was being charged correct amounts for product from vendors as well as making sure that store was receiving credits from vendors on returned products.
- Handled all store banking ensuring that deposits were correct not only in the system but on paper as well.
- Maintained all online orders that were shipped to the store. Organized and separated orders into online order area so they were ready for customer pick up.
- Oversaw daily operations and ensured compliance with company policies and procedures.
- Trained and mentored new team members, enhancing overall staff performance. Including Store Managers and District Managers
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed staff schedules to align with business needs and improve operational efficiency.
Senior Staff Appraiser
NJ Manufacturer Insurance Group
12.2000 - 02.2011
- Inspected and wrote detailed damage appraisals for first and third party claims.
- Communicated with claims adjusters when needed.
- Negotiated repair amounts with repair facilities when needed.
- Analyzed cash value of vehicles to determine if vehicles was repairable or a total loss.
- Traveled to vehicle locations, sometimes in multi counties to inspect said vehicles.
- Established communications with clients to set appointments to inspect vehicles.
- Prepared estimates using computer estimating system.
- Managed estimate files from initial estimate and sometimes supplemental estimates.
- Maintained a 24-48 hour or less contact period with customers
- Maintained a 3-5 day or less turnaround time in completion of files.
Education
Certified Professional Estimator -
Vale National 1Training Center
01.2001
Frame and Structural Repair of Vehicles
Chief Frame and Structure
Nashville, TN01.1998
High School Diploma -
Bergen Community College
Paramus, NJ01.1994
High School Diploma - Business Administration
Paramus Catholic High School
Paramus, NJ01.1992
Skills
- Effective time management
- Effective multitasking
- Organizational file management
- Effective verbal communication
- Detail-oriented professional
- Proficient in computer applications
Certification
- CPE - Certified Professional Estimator
- ICAR Certified, [New Jersey Manufacturers Ins Group
- Steering and Suspension
- Finish Matching
- Collision Repairs 2000
- Plastic Repairs
- Alternative fuels
- Aluminum Repairs
- Collision Repairs 3000
- Electrical and Electronics
- Exterior Panel Repairs
- Restraints
- Adhesive Bonding
- Electrical Hybrid Vehicles
- Electrical Circuits
- DVOM usage
- Diagnosis, Testing, and Repair of common electrical loads
- Frame and Structural Repair - Chief Frame and Structure, Nashville TN 1998
Timeline
Merchandise Manager
Dollar Tree Stores
05.2025 - Current
Lead Assistant Store Manager
Family Dollar/Dollar Tree Combo Store
12.2018 - 05.2025
Senior Staff Appraiser
NJ Manufacturer Insurance Group
12.2000 - 02.2011
Frame and Structural Repair of Vehicles
Chief Frame and Structure
High School Diploma - Business Administration
Paramus Catholic High School
Certified Professional Estimator -
Vale National 1Training Center
High School Diploma -
Bergen Community College
GOLD Star Store Award
Award for store being to companies highest standard of Grand Opening Look Daily. We were a model store for all other stores to go by.
Along with this award was an award for beating our Shrink percentage at Inventory as well as an Outstanding Leadership Award.
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