Nicole Diehl
Keyser,WV
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Receptionist
Progressive Physical Therapy & Rehabilitation
Keyser , West Virginia
03.2007 - Current
- Greeted visitors and provided them with assistance.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Monitored office supplies inventory and placed orders when necessary.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
Associate of Arts - Human Services
Allegany College of Maryland
Cumberland, MD 09.1992 - 05.1995
Skills
- Customer service
- Appointment scheduling
- Data entry
- Office supply management
- Payment processing
- Multi-line phone systems
- Record keeping
Timeline
Receptionist
Progressive Physical Therapy & Rehabilitation
03.2007 - Current
Associate of Arts - Human Services
Allegany College of Maryland
09.1992 - 05.1995
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