Nicole Digiuseppe
Colonia,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Vet Technician
ParkView Animal Hospital
02.2023 - Current
- Administered medications to animals in treatment and documented changes in condition.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected patient biopsies and blood samples for laboratory analysis.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restrained animals to protect veterinarians from potential harm.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Performed fecal examinations, urinalysis and bloodwork.
- Prepared, sterilized and maintained medical instruments and equipment.
Receptionist
ParkView Animal Hospital
02.2023 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
Manager
Animal Rescue Foundation
08.2018 - 01.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Colonia High School
Colonia, NJ06.2017
Skills
- Animal Restraining
- Passing Surgical Instruments
- Veterinary Care
- Compassionate Care
- High-Pressure Environments
- Animal Diagnostics
- Document Retrieval
- Customer Support Needs Assessment
- Administrative Support
- Medical Records Management
- Critical Thinking
- Front Desk Operations
- Bookkeeping Support
- Electronic Medical Record
- Team Bonding
- Staff Management
- Safety Protocols
- Business Administration
Timeline
Vet Technician
ParkView Animal Hospital
02.2023 - Current
Receptionist
ParkView Animal Hospital
02.2023 - 03.2023
Manager
Animal Rescue Foundation
08.2018 - 01.2023
High School Diploma -
Colonia High School
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