Nicole Di Maio-Kennedy
Summary
Revenue leader with over 15 years of experience in revenue management. Specializes in maximizing profits through data analysis, strategic planning, and effective leadership. Dedicated, enthusiastic, and determined to grow the organization's revenue culture and team.
Overview
18
18
years of professional experience
Work History
Regional Vice President of Revenue Management
Pyramid Global Hospitality
10.2022 - Current
- Led the Benchmark, Luxury & Lifestyle portfolio with 20 employees covering the East Region.
- Oversaw yearly rooms budget of more than $61m.
- Aligned organizational objectives with the company's mission to increase business growth and integrate a strong revenue culture.
- Supported negotiations with revenue partners including OTA's, Hotel Web Strategies, Resort Pass, OTA Insights and the company's meta provider.
- Built strong relationships with key ownership groups which supported further growth development within the portfolio.
- Achieved RGI of 107.1%, +3% in 2022 and supported the east coast portfolio to achieve +8% over budgeted revenues.
- Trained and mentored the team growing three internal revenue leaders over the last year, to the next step in their revenue management career.
- Supported and led property transitions in and out of the portfolio.
- Collaborated closely with the sales and marketing teams to ensure alignment on revenue strategies including the portfolio's marketing co-op campaigns and seasonal promotions. Most recently, the Summer Cyber campaign achieved a +17% increase in revenues year over year.
- Actively participated in industry events through HSMAI to stay up to date with the latest market trends and technology solutions.
- Worked closely with property teams to optimize the hotel's revenues by attending revenue strategy meetings and making strategic pricing, inventory, distribution, and market mix recommendations.
- Implemented a Total Profit Management culture among the revenue team which supported ancillary revenue growth of 15% in 2022.
Corporate Director of Revenue Management
Pyramid Global Hospitality
05.2018 - 09.2022
- Developed, communicated, and implemented revenue strategy for five direct properties.
- Supported the leadership team in carrying out strategic initiatives for the company including total profit management strategies, transitions, implementation of new channels and property revenue and distribution audits.
- Developed and analyzed portfolio pace reports to help communicate and stay ahead of market trends.
- Completed and provided guidance on forecasting and budgeting for the portfolio.
- Supported and implemented PMS, CRS, and RMS systems for the independent portfolio.
- Created new files for budgets, forecasts, pace, STR Analysis, displacement, and pricing evaluations.
Regional Director of Revenue Management
Benchmark Hospitality
04.2012 - 04.2018
- Helped develop Benchmark's revenue cluster.
- Started the cluster with a team of three individuals and has now grown to a team of 15 overseeing the majority of the independent portfolio.
- Key corporate level revenue leader overseeing a portfolio of hotels within Benchmark's independent portfolio.
- Created training materials and mentored new revenue leaders within the company. Dotted line leadership over property-level, area revenue director positions, and revenue analysts.
- Developed relationships with key stakeholders across sales and operations at both the property and corporate level to ensure seamless communication of strategic decisions, optimal business mix and total hotel revenue management.
- Reviewed segmentation and channel performance, leveraging all opportunities over need periods to achieve market share with a focus on improved direct bookings and reduced distribution costs.
- Facilitated and attended weekly revenue strategy meetings. Provided recommendations and changes as needed, monitoring results to achieve strong RevPAR results.
- Facilitated monthly forecast review calls with each hotel for the upcoming 90-day forecasts. Trained and coached property leaders to improve forecast accuracy, understanding the operational and strategic impact of hotel performance expectations.
Area Director of Revenue Management
Benchmark Hospitality
07.2009 - 03.2012
Revenue Manager
Benchmark Hospitality
12.2007 - 06.2009
Reservations Manager
Benchmark Hospitality
12.2005 - 11.2007
Education
Master of Science - Hospitality Administration And Management
Fairleigh Dickinson University
Madison, NJSkills
- Managing Teams
- Revenue Management Distribution
- Data Driven Decision Maker
- Effective Communicator
- Building Revenue Streams
- Analytical and Critical Thinker
- Staff Retention
- Expectation Management
- Independent Systems Expert
- Staff Retention
- Expectation Management
- Independent Systems Expert
Technical
- Opera, Maestro, StayNTouch, SMS, Mews PMS Expert
- Synxis & iHotelier
- TravelClick Reporting Products Expert
- IDEAS G3, Duetto, Rainmaker, and One Yield Certified
- Delphi
- Google Analytics, SEO and PPC Strategy
Timeline
Regional Vice President of Revenue Management
Pyramid Global Hospitality
10.2022 - Current
Corporate Director of Revenue Management
Pyramid Global Hospitality
05.2018 - 09.2022
Regional Director of Revenue Management
Benchmark Hospitality
04.2012 - 04.2018
Area Director of Revenue Management
Benchmark Hospitality
07.2009 - 03.2012
Revenue Manager
Benchmark Hospitality
12.2007 - 06.2009
Reservations Manager
Benchmark Hospitality
12.2005 - 11.2007
Master of Science - Hospitality Administration And Management
Fairleigh Dickinson University
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