Nicole Distefano
Veneta,OR
Summary
- Microsoft Word, Microsoft Office & Microsoft Excel experience
- Data entry
- Computer efficiency with ability to expand knowledge
- Multitasking
- Detail-oriented
- Answering multi-line telephones, fax, email
- Time management skills
- Resolves issues to meet customers needs
- Effective Communication
Overview
24
24
years of professional experience
Work History
Inspector
Shiftsmart
Eugene, OR
07.2023 - Current
- Conduct multi-state inspections of commercial
- Invoice customers and process accounts receivable
- Input data into company and industry specific software
- Communicate with management for appointments and safety issues.
Self Employed
Self Employed
Eugene, OR
05.2020 - Current
- Maintained detailed financial records and processed income and expenses
- Delivered exceptional quality services with impeccable attention to detail
- Drove business growth through excellent customer service.
Supervisor/Customer Service
ShiftsmartUnited Parcel Service
Albany, OR
11.2019 - 04.2021
- Resolved customer issues to satisfaction while supplying great customer service
- Document & input precise work hours in payroll for 60+ employees
- Monitored drivers DOT/daily time and safety practices
- Quick thinking & good judgement using management & Union regulations.
Manager Customer Service/Delivery
US Postal Service
Eugene, OR
03.2000 - 08.2018
- Customer service concerns and inquiries
- Processed bi-weekly payroll for 50+ employees; FMLA, PTO, leave slips
- Reconciled records of sales, credit card, inventory or other financial transactions
- Safety rules and regulations enforced
- Union grievances, arbitration and solutions
- Sales, information and upsells to potential shipping customers.
Education
High School Diploma -
Medford Senior High
Medford, ORSkills
- Problem solving
- Ability to make intelligent decisions
- Ability to adapt to change
- Empathetic and compassionate
- Organizational skills
- Customer Engagement
- Ability to multi-task
- Exceptional customer service
- Exceptional written and oral communication
- Takes Ownership of work
Affiliations
Customer Service experience as an employee and a manager, providing excellent services to every customer in a challenging work environment. Solid communication skills, good interpersonal skills and fast in resolving customer complaints with exceptional problem-solving skills.
Timeline
Inspector
Shiftsmart
07.2023 - Current
Self Employed
Self Employed
05.2020 - Current
Supervisor/Customer Service
ShiftsmartUnited Parcel Service
11.2019 - 04.2021
Manager Customer Service/Delivery
US Postal Service
03.2000 - 08.2018
High School Diploma -
Medford Senior High
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