NICOLE DIX
Clarksville,TN
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Consistently developing strong relationships with patients, families, and staff through empathetic communication, respectful attitude and excellent customer service. With the ability to handle multiple projects simultaneously with a high degree of accuracy. Experience in positions in cardiac step-down ICU, hospice case management, medical surgical, psychiatric, public health, long-term care, and as a preceptor to new grad nurses. Kind and caring professional with 3+ years of experience monitoring treatment of patients diagnosed with disabilities, illnesses and distress. Looking forward to continuing to help serve others and make a difference in health care.
Overview
5
5
years of professional experience
Work History
Hospice RN Case Manager
LHC
Clarksville, TN
03.2024 - Current
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
Registered Nurse, Inpatient Psychiatric Unit
Unity Psychiatric Care
01.2024 - Current
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Developed and implemented specific nursing care plans to cater to individual patient needs.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Built trust with patients from various cultural backgrounds through culturally competent care practices tailored to individual needs.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health nursing.
- Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
- Educated patients and families about mental health, diagnoses and treatment options.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Recorded details regarding therapies to keep patient charts updated.
- Explained useful coping methods to relieve depression and anxiety.
- Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
- Educated family members and caregivers on patient care instructions.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Registered Nurse
Ascension Saint Thomas
03.2021 - 12.2023
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Monitored patient reactions after administering medications and IV therapies.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Prevented spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Implemented medication and IV administration, catheter insertion, and airway management.
Patient Care Technician
NHC Springfield
01.2020 - 09.2020
- Maintained clean and safe environment to promote patient safety and comfort.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Reduced stress for patients and families through effective communication and empathetic support.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Documented patient information and care activities in electronic health record.
Education
Bachelor of Science - Nursing
Austin Peay State University
12.2020
High School Diploma -
Kenwood High School
05.2016
Skills
- Patient Examination
- Psychiatric assessment
- Direct Patient Care
- Documentation
- Vitals monitoring
- Patient and family advocacy
- Patient Condition Monitoring
- CPR/AED
- Intake and discharge
- Tracheostomy Care
- ICD-10
- EKG Interpretation
- EMR / EHR
- Compassionate Care
- Immunizations and Vaccinations
- Medication and IV administration
- Critical Thinking
- Patient Safety
- Healthcare coordination
- Infection Control
- Mental Health Support
- Cultural Sensitivity
- Sexual Health Education
- Family planning services education
- Unit Oversight
- Public Health
- Blood Draw and Sample Collection
- Chronic Disease Management
- Discharge Planning
- Utilization review
- Palliative Care
- Case Management
- Microsoft Office
- Diabetes management
- Collecting vitals
- Monitoring Vital Signs
- Acute care expertise
Accomplishments
- Intensive Care - Responsible for unit of 18 patients, providing daily functions such as grooming, bathing, feeding and turning in bed.
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
- Patient Transfer - Safely lifted up to 80 pounds and pushed 300 pounds on wheels.
- Patient Care - Delivered compassionate care that exceeded hospital requirements.
- Perinatal Care - Assisted physicians in focus studies in prenatal care. Performed basic physical assessments of newborns and infants.
- Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Surgical Preparation - Assisted in patient surgery preparation by administering proper medication, monitoring patients' conditions and charting abnormalities.
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
Timeline
Hospice RN Case Manager
LHC
03.2024 - Current
Registered Nurse, Inpatient Psychiatric Unit
Unity Psychiatric Care
01.2024 - Current
Registered Nurse
Ascension Saint Thomas
03.2021 - 12.2023
Patient Care Technician
NHC Springfield
01.2020 - 09.2020
Bachelor of Science - Nursing
Austin Peay State University
High School Diploma -
Kenwood High School