Nicole Dixon
Saint Augustine
Summary
Dynamic professional with extensive experience at Daytona College, excelling in nail artistry and customized facials. Proven ability to enhance client satisfaction through exceptional customer service and effective communication. Recognized for implementing innovative beauty treatments that significantly improved client retention and overall service quality. Committed to continuous education and skill development.
Overview
22
22
years of professional experience
Work History
Food Program Manager
Florida Army National Guard
09.2012 - 04.2022
- Coordinated program activities, ensuring alignment with organizational objectives and compliance with regulatory standards.
- Developed training materials to enhance staff understanding of operational procedures and safety protocols.
- Managed project timelines, facilitating communication between stakeholders to ensure timely deliverables.
- Analyzed program performance metrics, identifying areas for improvement and implementing corrective actions.
- Led cross-functional teams in executing strategic initiatives, fostering collaboration and accountability among members.
- Streamlined reporting processes, enhancing accuracy and reducing turnaround time for operational reports.
- Mentored junior staff on best practices in program management, promoting professional development within the team.
- Evaluated resource allocation strategies, optimizing team efficiency and effectiveness in project execution.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Built teams to address project goals and objectives for multiple projects.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Coached team members on productivity strategies to accomplish challenging goals.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
Owner/Operator
Our House-A Family Restaurant
09.2018 - 07.2021
- Managed daily operations, ensuring smooth service flow and customer satisfaction.
- Developed and implemented operational procedures to enhance efficiency and reduce costs.
- Trained and mentored staff on best practices in customer service and food preparation.
- Oversaw inventory management, optimizing stock levels and supplier relationships.
- Conducted regular evaluations of menu offerings, integrating customer feedback for improvements.
- Coordinated marketing initiatives to increase community engagement and restaurant visibility.
- Analyzed sales trends, adjusting strategies to maximize profitability during peak hours.
- Fostered a positive work environment, promoting teamwork and employee retention strategies.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Contributed positively to the local community through involvement in various events or charitable organizations.
Culinary Specialist
Florida Army National Guard
11.1999 - 09.2012
- Prepared nutritious meals in accordance with military dietary guidelines.
- Managed inventory levels to ensure availability of food supplies.
- Assisted in training junior personnel on proper cooking techniques.
- Developed meal plans that adhered to nutritional standards and operational needs.
- Conducted quality control checks to maintain food safety compliance.
- Implemented efficient food preparation processes to optimize workflow.
- Coordinated logistics for food service operations during training exercises.
- Led team in executing catering services for official functions and events.
- Increased overall efficiency by cross-training staff in various cooking techniques and station responsibilities.
- Mentored junior culinary staff, fostering professional growth and supporting skill development.
- Conducted regular safety checks on kitchen equipment to ensure proper functionality and minimize downtime due to repairs or replacements.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Reduced food waste through efficient inventory management and proper rotation of ingredients.
- Maintained a clean and sanitary kitchen environment in compliance with health department regulations.
- Upheld the highest standards of quality control throughout all stages of food production from ingredient sourcing to final plating.
- Boosted employee morale through transparent communication regarding performance feedback and opportunities for advancement within the company structure.
- Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
- Conducted inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
- Enhanced customer satisfaction by providing high-quality meals and maintaining timely food service.
- Inspected deliveries for accuracy and safety.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Collaborated with other culinary specialists to create innovative dishes that exceeded customer expectations.
- Developed strong relationships with vendors, ensuring consistent delivery of fresh, high-quality ingredients.
- Minimized wait times for customers during peak hours by quickly adapting to changing demands within the kitchen environment.
- Planned menus and ordered various food stock to provide balanced and nutritious meals.
- Improved recipe consistency by standardizing measurements and documenting preparation methods for each dish.
- Managed efficient preparation of catered events by coordinating logistics, menu planning, ingredient sourcing, staffing needs, and serving arrangements.
Education
No Degree - Hospitality Administration And Management
Florida International University
Miami, FLNo Degree - Full Specialist With Spa Services
Daytona College
Ormond Beach, FLAssociate of Science - Culinary Arts
Johnson & Wales University
Providence, RI05.2004
Skills
- Massage techniques
- Client consultation
- Microdermabrasion proficiency
- Sanitation practices
- Body treatments
- Eyelash extensions application
- Appointment scheduling
- Continuing education
- Social media promotion
- Makeup artistry
- Chemical peels expertise
- Advanced nail artistry
- Skincare analysis
- Creative hair coloring
- Expert waxing techniques
- Customized facials
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Social skills
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Clear communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Tool, equipment, and surface sanitizing
- Cash handling
- Workspace organization
- Relationship building and management
- Customer consultation
- Adaptable to changing client needs
- Creativity and originality
- Outstanding client retention
- Task prioritization
- Supply ordering and management
- Self motivation
- Product knowledge
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Employee training
- Goal setting
- Professionalism
- Beauty treatment recommendation
- Facials and makeup applications
- Waxing treatments
- Time management abilities
- Staff supervision
- Inventory management
Languages
American sign language
Limited Working
Timeline
Owner/Operator
Our House-A Family Restaurant
09.2018 - 07.2021
Food Program Manager
Florida Army National Guard
09.2012 - 04.2022
Culinary Specialist
Florida Army National Guard
11.1999 - 09.2012
No Degree - Hospitality Administration And Management
Florida International University
No Degree - Full Specialist With Spa Services
Daytona College
Associate of Science - Culinary Arts
Johnson & Wales University
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