Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicole Dodd

Jamaica,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude, maintaining a pleasant work environment for all. Passionate about helping others.

Overview

17
17
years of professional experience

Work History

Hospitality Lead/Hospitality Associate

MedMen
02.2023 - 02.2024
  • Enhanced guest satisfaction by providing exceptional customer service and addressing their needs promptly.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Set and oversaw weekly and special event menu plans.
  • Created an environment conducive to teamwork by actively encouraging collaboration among employees from different departments.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Coordinated event logistics such as catering arrangements or room setups to ensure successful execution of various functions held at the property.
  • Managed inventory control, ensuring adequate supplies were available for staff and guests while minimizing waste and costs.

Nanny/Caregiver

Caruso/Cerveny Family, Urkun Family, Kiborn Family, Rivera Family, Tuladhar Family
09.2017 - 02.2023
  • Transported children from bus to home
  • Coordinated and supervised park playtime and mealtimes
  • Facilitated virtual school through the pandemic
  • Tutored, managed and organized educational activities
  • Worked with some children who were diagnosed with intellectual and developmental disabilities
  • Recognized unique learning abilities and cultivated a special plan to help each child
  • Helped establish an open and safe environment for communication amongst all the children to enhance their socialization
  • Accommodated and adhered to parent guidelines and cultural differences.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Implemented creative learning strategies tailored to each child''s interests and abilities for enhanced cognitive growth.
  • Encouraged children to be understanding and patient with others.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Supervised children on playground to help develop physical and social skills.

Live-In Nanny

The Caruso/Cerveny family
05.2014 - 01.2017
  • Provided oversight and support for a set of newborn twins
  • Provided transportation to and from all appointments
  • Coordinated sleep schedules, bath times, feeding times
  • Preparations with household duties related to safety and health of childcare.

Bartender/Server/Hostess

Exo Lounge
12.2011 - 01.2014
  • Responsible for set up and breakdown of service bar while working independently at a high-volume pace
  • Handled monetary transactions
  • Assisted with inventory orders of beverages and supplies
  • Served large private and catered parties
  • Handled all calls coming into the lounge
  • Addressed any customer complaints with staff or kitchen to maintain table distribution among servers for maximum service efficiency
  • Provided oversight of a wait staff of approximately 15 – 20 and assisted when and if necessary.

Sales Assistant

Landmark Investment Group, Inc
11.2006 - 01.2013
  • Answered phone calls and took detailed messages for sales personnel in brokerage firm
  • Responded to client inquiries to assist brokers
  • Typed, sent and filed all client correspondence
  • Reconciled daily trade reports
  • Maintained all records for client accounts
  • Distributed mail accordingly.

Hostess/Server/Assistant office manager

Hapisgah Steak House
08.2008 - 12.2011
  • Managed all front-end operations during weekend dinner and lunch shifts
  • Supervised wait staff of approximately 10-15 workers
  • Responsible for all reservations and other business-related calls
  • Addressed any customer complaints with the kitchen and wait staff
  • Assisted wait staff as needed
  • Assisted with bill paying, payroll as well as maintained office records.

Education

Certified Yoga Instructor -

Zen School of Yoga
New York, NY

Associate of Arts -

LaGuardia Community College of The City University of New York
Long Island City, NY

Food Protection Course -

New York State
01.2013

Skills

  • Microsoft Word
  • Adelo & Micros
  • Work in a high paced environment
  • Administrative skills
  • Demonstrated ability to keep the workspaces organized, stocked and clean
  • Track record of inventory
  • Virtual classes through Google meet
  • Infant care
  • Toddler care
  • Organized
  • Dependable
  • Team worker
  • Multitasker
  • Online Reputation Management
  • Food Safety
  • Service Training
  • Analytical and Critical Thinking
  • Supervision and Leadership

References

References available upon request

Timeline

Hospitality Lead/Hospitality Associate

MedMen
02.2023 - 02.2024

Nanny/Caregiver

Caruso/Cerveny Family, Urkun Family, Kiborn Family, Rivera Family, Tuladhar Family
09.2017 - 02.2023

Live-In Nanny

The Caruso/Cerveny family
05.2014 - 01.2017

Bartender/Server/Hostess

Exo Lounge
12.2011 - 01.2014

Hostess/Server/Assistant office manager

Hapisgah Steak House
08.2008 - 12.2011

Sales Assistant

Landmark Investment Group, Inc
11.2006 - 01.2013

Certified Yoga Instructor -

Zen School of Yoga

Associate of Arts -

LaGuardia Community College of The City University of New York

Food Protection Course -

New York State

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