Hi, I’m
Nicole Dodson
Administrative Assistant
Chicago,IL
Summary
Dedicated and reliable professional with extensive experience in healthcare settings, recognized for compassionate communication, problem-solving skills, and the ability to work efficiently under pressure with diverse teams, clients, and patients. Adept at quickly learning new systems, with strong attention to detail and a proven ability to manage multiple tasks simultaneously. Committed to maintaining confidentiality and producing accurate, high-quality documentation and reports.
Brings a broad background in both clerical and clinical roles within healthcare, as well as experience in administrative support across the legal and financial sectors. Additional experience includes sales, customer service in various industries, and law enforcement. Highly motivated to expand professional knowledge and contribute meaningfully to organizational success..
Overview
12
years of professional experience
Work History
Self Employed ContractorChicago , IL
Independent Field Inspector
08.2024 - Current
Job overview
- Conduct preliminary inspections of properties under contract, including but not limited to: commercial properties, single family homes, multi-family homes, apartment and condominium properties.
- Preliminary inspections include detailed photographs of the property’ structure (interior and/or exterior), and a comprehensive questionnaire/survey regarding the property condition and neighborhood conditions.
- Complete on-site business verifications and identity verifications to determine legitimacy of applicants in the effort to prevent fraudulent business transactions.
- Inspections and verifications are requested by a variety of clients, which include: lenders, merchant account providers, appraisers, brokers, real estate investors, property management companies, landscaping companies, professional contractors and construction companies.
Illinois Secretary Of StateChicago, IL
Public Service Representative
04.2024 - 09.2024
Job overview
- Develop strong communication and organizational skills through working on group projects.
- Review proper documentation requirements are met for customer application procedures.
- Process applications with precise accuracy for State of Illinois Identification and Driver's Licenses, including REAL ID.
- Conduct and monitor vision, driving and written tests in state of Illinois driver's services department.
- Offer Support and information to customers who require additional assistance and accommodations.
- Greet and direct customers to correct areas of service to maintain order and ease of workflow. Check-in customers for scheduled appointments.
Indiana State PrisonMichigan City, IN
Correctional Officer
09.2023 - 04.2024
Job overview
- Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
- Interacted and employed de-escalation techniques with incarcerated population in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Inspected locks, window bars, doors, and security systems to support safety and prevention. Responded to emergency situations with urgency. Placed supply and maintenance requests as needed for each facility.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
Uber/LyftChicago, IL
Contracted Driver
02.2022 - 06.2023
Job overview
- Provided exceptional customer service to clients including route suggestions and loading and unloading items; Identified other needs of customers promptly and efficiently by finding creative solutions to problems.
- Transported clients to specified destinations safely and on-time.
- Worked closely with dispatch team members to ensure smooth flow of operations throughout shifts.
- Adhered to all applicable laws and regulations related to transportation operations.
- Maintained vehicle cleanliness and ensured proper maintenance of the same as per company guidelines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Advocate Medical GroupChicago, IL
Patient Contact Center Representative
07.2019 - 10.2020
Job overview
- Answer all incoming calls and other contact methods with the standard professional department greeting and follow appropriate scripts.
- Properly utilize and multitask between software (Citrix servers, EPIC, IDX, Workspace IT, MAX phone system, Skype, Emails and other applications) to ensure a smooth workflow and log out according to organization guidelines to ensure safety of sensitive information and privacy measures.
- Offer prompt and efficient assistance to patients for a variety of services, including: - Booking, canceling, and rescheduling appointments including clinic visits, immunizations, minor procedures, annual physicals/well visits, and urgent/same day visits.
- Provide updates to patients on prescription refill, lab requests and other changes as they occur.
- Carefully screen calls to ensure appropriate detailed requests completed for providers and staff in various specialties, including Internal Medicine, Pediatrics, Family Practice, Specialty practices, as well as nurse schedules. Also, coordinate requests from hospitals, pharmacies, and clinics regarding patient accounts.
- Electronically verify insurance coverage as part of the patient appointing process.
- Manage patient records in IDX to ensure accurate demographics are on file; Accurately document all daily calls and contacts in the IDX system.
- Consistently met daily performance goals set by management team members.
Arnold Scott Harris P.C.Chicago, Illinois
Third Party Legal Administrator
08.2017 - 02.2019
Job overview
- Review medical bills and healthcare accounts as a third party administrator to determine if liability can be pursued for our client Locate first-party and third-party auto insurance, premises liability and workman compensation claims and policies.
- Contact attorney offices and insurance companies to confirm claim or case status and confirm legal representation.
- Locate litigation case number, case division and which county court the suit was filed through docket search; Create and send liens, amended liens, release of liens and other documents through certified-mail, email, and fax.
- Log receipt of documents on accounts including denial letters, certified mail green card receipts and explanation of review/benefits.
- Properly utilize and update information in Columbia Ultimate Business System
Americash Loans LLCDes Plaines, Illinois
Quality Assurance Representative
08.2016 - 06.2017
Job overview
- Communicate call agent's performances with department managers through reports and evaluations
- Monitor and evaluate recorded and live calls
- Assist agent performance through coaching, highlighting areas of improvement; Implement achievement plans
- Administer disciplinary actions for agents consecutively not within appropriate procedure or departmental performance standards
- Created Phone Sales scripts for Loan Agents and Collections Department agents within state regulatory laws for financial institutions
Americash Loans LLCDes Plaines, Illinois
Call Center Administrative Assistant
02.2016 - 08.2016
Job overview
- Manage customer applications; organize Agents call queue from sale leads.
- Create promotional literature for Agents.
- Create training materials for new Loan Agents and Administrative Assistants.
- Prescreen potential clients and organized collateral documents required for loans and forwarded to Loan Agents.
- Promoted to Americash Loans LLC Corporate Quality Assurance Representative position August 2016.
Americash Loans LLCDes Plaines, Illinois
Call Center Representative/Loan Agent
12.2015 - 02.2016
Job overview
- Perform reception duties which include answering and transferring inbound calls, recording messages, checking and responding to voice messages, as well as performing follow-up calls and sort incoming mail.
- Initiate loans to customers.
- Began position May 2015 as temp-to-hire agency employee (Banner Personnel.)
- Hired as permanent staff and transitioned to Americash Loans employee December 2015.
- Promoted to Administrative Assistant February 2016.
Buy Buy BabyChicago, Illinois
Consultation Specialist
08.2013 - 01.2016
Job overview
- Provide client-based focus consultations; create personalized experience providing key solutions to meet client specific needs.
- Create customer retention and schedule follow-up appointments.
- Acquire new product knowledge and company procedures to offer wider range of effective solutions for guests.
Moses Temple InternationalChicago, Illinois
Administrative Assistant
06.2013 - 08.2013
Job overview
- Perform data entry, create, revise and organize documents in Microsoft Office/Suite files (Word, Excel, PowerPoint, Publisher, Access) and zip folders; Copy and scan documents.
- Manage and run scans, trouble shooting, downloads and updates of computer software.
- Perform clerical duties which include the creation of professional packets and organize materials for meetings as well as record descriptive notes for minutes document during meetings.
- Manage professional and personal contact data bases, calendars and social website activity.
- Media specialist duties included creation of musical slide show presentations with coordinating words, design flyers for special events and other art at supervisor request.
Education
Harold Washington CollegeChicago, IL
Associate in Arts from Psychology
05.2015
Grace Health Career Center LLCChicago, IL
Health Care Trade Certifications from Patient Care
09.2011
University Overview
- Patient Care Tech II
- Nationally Certified Electrocardiogram Technician
- Nationally Certified Phlebotomy Technician
- Certified Nursing Assistant
Accomplishments
- Created tools to recognize department improvement opportunities and created corresponding literature to aid performance in problem areas with account handling at Harris & Harris and Americash Loans.
- Successfully engaged with clients to build rapport and created a noticeably better experience which led to client retention and referrals at Buy Buy Baby.
- Implemented new system for inventory management increasing accuracy of merchandise counts and reduced Buy Buy Baby’s profit-loss.
- Created efficient file system reducing errors and increasing the volume of projects completed in a work day at Moses Temple International.
- Possess impeccable written, verbal and organizational skills and excellent interpersonal skills.
- Worked well in team or independently and have the ability to adapt to a high-energy environment and learn new systems.
Timeline
Independent Field Inspector
Self Employed Contractor
08.2024 - Current
Public Service Representative
Illinois Secretary Of State
04.2024 - 09.2024
Correctional Officer
Indiana State Prison
09.2023 - 04.2024
Contracted Driver
Uber/Lyft
02.2022 - 06.2023
Patient Contact Center Representative
Advocate Medical Group
07.2019 - 10.2020
Third Party Legal Administrator
Arnold Scott Harris P.C.
08.2017 - 02.2019
Quality Assurance Representative
Americash Loans LLC
08.2016 - 06.2017
Call Center Administrative Assistant
Americash Loans LLC
02.2016 - 08.2016
Call Center Representative/Loan Agent
Americash Loans LLC
12.2015 - 02.2016
Consultation Specialist
Buy Buy Baby
08.2013 - 01.2016
Administrative Assistant
Moses Temple International
06.2013 - 08.2013
Harold Washington College
Associate in Arts from Psychology
Grace Health Career Center LLC
Health Care Trade Certifications from Patient Care
Other Employment
- Columbus Park Rehabilitation and Nursing Center, Patient Care Tech II, 2011- 2012
- Best Buy, Customer Service Cashier, 2011
- Filene’s Basement, Customer Service Cashier, 2009-2010
- Pottery Barns Kids, Sales Associate and Greeter, 2007- 2008
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Technology And Software Applications
- Microsoft Suite: Word, Power Point, Excel, Access and Publisher
- Adobe Photoshop CS3-5 & Adobe PDF (Reader XI etc.)
- Norton and McAfee protection software
- Typing WPM: 28-40 (approx.)
- Columbia Ultimate Business Systems, Connance Agency Manager, Citrix applications, EPIC, IDX, Workspace IT, MAX phone system, Skype, Zoom, Microsoft Teams
- Fax, scanner and copy machines
- Audio Visual projectors
References
References upon request
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