Nicole Dollar
Summary
Well-rounded Personal Care Aide with over 10 years' experience assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and medication administration. Competent communicator when supporting patients' needs, documenting information and interacting with supervisors.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. Direct Support Professional
Catholic Charities, Inc.
06.2022 - Current
- Assist clients with daily living needs to maintain self-esteem and general wellness.
- Assist clients to support independence and well-being.
- Encourage and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitor clients to assess and report physical and behavioral changes to supervisors.
- Transport clients to and from medical appointments with safety and efficiency.
- Build and maintain rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitor progress and documented patient health status changes to keep care team updated.
- Maintain clean, safe, and well-organized patient environment.
- Cook meals and assisted patients with eating tasks to support healthy nutrition.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assist with daily living activities, running errands, and household chores.
- Assist with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Accomplish multiple tasks within established timeframes.
- Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Develop and maintain relationships with customers and suppliers through account development.
- Maintain professional, organized, and safe environment for employees and patrons.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
CNA/DSP
Athelas Institute, Inc.
05.2019 - Current
- Care for residents in assisted living facility and delivered high-quality support to meet needs.
- Follow directions of licensed nurses to administer medications and treatments.
- Provide care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Document patient information and care activities in electronic health record.
- Support daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assist patients with bathing, grooming, dressing, and oral hygiene care in private residence.
Home Health Aide
Precious Heart Homecare, Inc.
08.2017 - Current
- Travel to clients' homes to complete healthcare services and promote continuity of care.
- Assist disabled clients to support independence and well-being.
- Assist patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Perform laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitor changes in clients' conditions to report concerns to supervisor.
CNA/DSP (Direct Support Professional)
Catholic Charities, Inc.
01.2017 - 06.2022
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
CNA/Community Living Assistant
Fidelity Resources, Inc.
08.2014 - 04.2019
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
Home Health Aide
Personal Touch Homecare, Inc.
09.2015 - 08.2017
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted with end-of-life care.
- Monitored changes in clients' conditions to report concerns to supervisor.
CNA/Medication Technician
Heavenly Home Inc.
05.2012 - 10.2014
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Maintained patients' rooms and group living areas.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Residential Counselor
Creative Options Inc.
09.2010 - 09.2012
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Resolved conflicts by performing in-time crisis intervention and enforcing behavior metrics.
- Monitored and documented client progress toward meeting goals and objectives.
- Assisted residents with basic activities of daily living.
- Remained alert to problems or health issues of clients and competently responded.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
Support Specialist
The ARC of Baltimore
10.2008 - 07.2010
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded status and duties completed in logbooks for management.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
Education
High School Diploma -
Milford Mill Academy
Baltimore, MD05-1996
Skills
- Meal preparation and nutrition
- Personal care assistance and Behavioral Support
- Household management
- First aid and CPR
- Activity planning
- Disability awareness and adaptive equipment use
- Multitasking and organization
- Medication administration
- Chronic disease management
- Conflict resolution
- Verbal and written communication
- Charting and documentation
- HIPAA compliance
Certification
- Medication Technician Certification
- First Aid & CPR Certification
- Certified Nursing Assistant
Timeline
Sr. Direct Support Professional
Catholic Charities, Inc.
06.2022 - Current
CNA/DSP
Athelas Institute, Inc.
05.2019 - Current
Home Health Aide
Precious Heart Homecare, Inc.
08.2017 - Current
CNA/DSP (Direct Support Professional)
Catholic Charities, Inc.
01.2017 - 06.2022
Home Health Aide
Personal Touch Homecare, Inc.
09.2015 - 08.2017
CNA/Community Living Assistant
Fidelity Resources, Inc.
08.2014 - 04.2019
CNA/Medication Technician
Heavenly Home Inc.
05.2012 - 10.2014
Residential Counselor
Creative Options Inc.
09.2010 - 09.2012
Support Specialist
The ARC of Baltimore
10.2008 - 07.2010
High School Diploma -
Milford Mill Academy
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