Nicole Dollins
Doniphan,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Hairstylist
The Vanity Lounge
Poplar Bluff, Missouri
10.2024 - Current
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Assisted other stylists with busy periods in the salon.
- Created updos for special occasions like weddings or proms.
- Tracked inventory of supplies used for styling services.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Managed cash register transactions during checkout process.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
Customer Service Representative
Semo Insurance
Doniphan, Missouri
08.2021 - 07.2022
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Dispatcher
Black River Electric Cooperative
Fredericktown, Missouri
08.2018 - 08.2021
- Maintained logs of all incoming calls and assigned tasks.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
Education
Associate of Applied Science - Agriculture
Mineral Area College
Park Hills, MO05-2021
Skills
- Hair cutting
- Hair coloring
- Cash handling
- Customer consultations
- Client satisfaction
- Time management
- Attention to detail
- Inventory management
- Lash and eyebrow maintenance
Timeline
Hairstylist
The Vanity Lounge
10.2024 - Current
Customer Service Representative
Semo Insurance
08.2021 - 07.2022
Dispatcher
Black River Electric Cooperative
08.2018 - 08.2021
Associate of Applied Science - Agriculture
Mineral Area College