Nicole Dominique
Jackson,Michigan
Summary
To obtain a position within the healthcare field that will allow me to utilize my education and work experience for the benefit of the company, as well as for personal growth and professional advancement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Corporate Hospital Liaison/ Business Development Manager
Mission Point
Jackson, Michigan
03.2023 - Current
- Visited referral settings outside of the facility to provide marketing and sales, and conduct evaluations and assessments
- Gained and maintained an in-depth clinical knowledge of the competencies and capabilities of clinical and rehabilitation products to accurately assess a patient and provide recommendations for placement
- Created marketing development plans and strategies to achieve facility census goals while also maintaining compliance with current state and federal laws and regulations
- Developed and implemented an external census sales strategy to personally build and maintain strong relationships with referral sources such as hospitals, physicians, senior centers, department of human resources, home health agencies, hospice, etc
- To provide information to clearly share the services and offerings of the facility
- Identified opportunities with new referral partners/sources and developed sales strategies to build relationships and communicate the facility's services and offerings
- Submitted daily, weekly, and monthly reports as required in a timely manner for position.
Admissions Director
Mission Point
Jackson, Michigan
05.2022 - 03.2023
- Lead trainer for new admission directors.
- Supervisor over two assisted living facilities.
- Intercepted and reviewed all referrals through electronic referral systems, as well as phone and faxed referrals, to determine the appropriateness of admissions.
- Then communicated with referral sources and liaisons on admissions and transfers to the facility
- Communicated with clinical supervisors regarding admissions preparations and any concerns such as special circumstances, equipment needs, orders, skilled needs, and caregiver or family member concerns
- Served as daily contact with patients, families, medical personnel, and other potential referral sources and provided need-based tours to potential patients and/or family members to help them choose our facility for admission and completed new patient contracts with new patients and/or their representative
- Coordinated with Case Management on any Managed Care referrals for admission to obtain authorization and communicated bed availability and barriers to admissions throughout the day to Liaisons and Case Management staff
- Tracked census and marketing data to report to the facility
- Delegated tasks to admissions team members and ensured processes were being adhered to.
Healthcare Administration Extern
Henry Ford Allegiance Hospice Home
Jackson, Michigan
01.2022 - 03.2022
- Shadowing and assisting administrative staff with filing paperwork and organizing patient admission packets and visits
- Making sure patient information is up-to-date and verifying patient's insurance information
- Updating reference material.
Certified Medical Assistant
Henry Ford Allegiance
Jackson, Michigan
01.2019 - 03.2019
- Lead trainer and leader for multi-specialty clinic.
- Record patients' medical history, vital statistics, or information, such as test results, in medical records.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Prepare and administer medications as directed by a physician
- Explain treatment procedures, medications, diets, or physicians' instructions to patients.
Certified Medical Assistant
Henry Ford Allegiance
Jackson, Michigan
09.2016 - 03.2017
- Lead trainer and leader for multi-specialty clinic.
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Prepare and administer medications as directed by a physician
- Explain treatment procedures, medications, diets, or physicians' instructions to patients.
Data Entry Specialist
Columbia Medical Center
Brooklyn, Michigan
09.2015 - 02.2016
- Team leader and trainer for two different physicians' and walk-in clinic.
- Entered patient data into the healthcare system, Nextgen.
- Filed charts, collected patient information to update upcoming healthcare visits.
- Maintained electronic records and logs to keep the Doctor's percentage up, ran reports, filed paperwork, and experienced operating office equipment.
Lead Administrative and Clinical Medical Assistant
Center for Family Health
Jackson, Michigan
02.2008 - 08.2009
- Team leader and trainer for the Internal Medicine group.
- Verified patients' insurance information through the health care system, Nextgen.
- Prior authorizations, referrals, answer phone calls.
- Prepare and administer medications as directed by a physician.
Resident Aide and Charge Administrative Nursing Assistant
Spring Arbor Assisted Living
Jackson, Michigan
11.2006 - 02.2008
- Collected and processed patients' payments
- Answered phones
- Administered bedside or personal care, such as ambulation or personal hygiene assistance.
Education
Long Term Care Administrator Certificate -
Saginaw Valley State University
Saginaw, Michigan12-2024
Bachelor of Science and Healthcare Administration -
Baker College of Jackson
Jackson, MichiganCertificate in Medical Assisting -
Jackson Area Adult Career Center
Jackson, MichiganAssociate of Applied Science -
Baker College
Jackson, MichiganSkills
- Discharge options
- Team Collaboration
- Recordkeeping proficiency
- Client Education
- Healthcare planning
- Facility coordination
- Laboratory Management
- HIPAA Compliance
- Performance Improvement
- Staff Training and Development
- Medical Records Management
- Patient care management
- Interdisciplinary Collaboration
- Geriatric Care
- Pediatric Care
- Chronic Disease Management
- Business strategy
- Clinical Leadership
- Healthcare management
- Internal Medicine
- Immunization Administration
- Direct Patient Care
- Patient Care
Certificatesandlicenses
- CPR/AED
- First Aid
- Red Cross, MI
Communication Skills
Experience working in a medical office and recording patients' records. Also trained in both Epic and Nextgen computer systems.
References
- Kere Hamilla, 30700 Telegraph Rd. Suite #1510, Bingham Farms, MI 48025, 810-564-5571
- Erika Nichols, 4630 Plainfield Ave. NE, Grand Rapids, MI 49525, 616-204-5060
- Mallory Fick, 30700 Telegraph Rd. Suite #1510, Bingham Farms, MI 48025, 248-940-5390
Certification
- National Certified Medical Assistant
Timeline
Corporate Hospital Liaison/ Business Development Manager
Mission Point
03.2023 - Current
Admissions Director
Mission Point
05.2022 - 03.2023
Healthcare Administration Extern
Henry Ford Allegiance Hospice Home
01.2022 - 03.2022
Certified Medical Assistant
Henry Ford Allegiance
01.2019 - 03.2019
Certified Medical Assistant
Henry Ford Allegiance
09.2016 - 03.2017
Data Entry Specialist
Columbia Medical Center
09.2015 - 02.2016
Lead Administrative and Clinical Medical Assistant
Center for Family Health
02.2008 - 08.2009
Resident Aide and Charge Administrative Nursing Assistant
Spring Arbor Assisted Living
11.2006 - 02.2008
Long Term Care Administrator Certificate -
Saginaw Valley State University
Bachelor of Science and Healthcare Administration -
Baker College of Jackson
Certificate in Medical Assisting -
Jackson Area Adult Career Center
Associate of Applied Science -
Baker College
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