Nicole Dorsey
Minneapolis,MN
Summary
Dynamic Shipping Supervisor with a proven record in enhancing operational efficiency and customer satisfaction. Experienced in employee training and development, driving process improvements to streamline shipping operations.
Overview
13
13
years of professional experience
Work History
Shipping Supervisor
Oreilly Auto Parts Distrbution Center
08.2020 - Current
- Managed shipping processes to enhance operational efficiency and ensure customer satisfaction.
- Facilitated training and mentorship for staff on safety protocols and best practices in shipping procedures.
- Executed strategic enhancements to streamline operations and boost efficiency in shipping department.
- Monitored inventory levels and coordinated with warehouse teams for optimal stock management.
Finish Carpenter
Ccc Construction
03.2018 - 04.2020
- Constructed and installed custom cabinetry, moldings, and trim to enhance aesthetic appeal of residential spaces.
- Collaborated with project managers to ensure timely completion of finish carpentry tasks within budget constraints.
- Utilized advanced woodworking tools and techniques to achieve precision in all finished wood products.
- Assessed blueprints and specifications to determine material requirements and effective construction methods.
- Trained junior carpenters on best practices for safety, tool usage, and quality standards in finish work.
Team Leader
Cox Communications
02.2013 - 04.2017
- Directed customer service team to optimize response time and elevate customer satisfaction.
- Designed and implemented training programs for new representatives to enhance service quality and knowledge retention.
- Executed process improvements that enhanced operational efficiency and minimized response times across departments.
- Facilitated cross-functional communication to address and resolve complex customer issues with efficiency.
- Guided team members in fostering a collaborative environment that promotes professional growth and skill enhancement.
Education
Carpentry -
Summit Academy Oic
Minneapolis, MN01-2018
High School Diploma -
Brooklyn Center High School
Brooklyn Center, Mn 06-2004
Skills
- Warehouse management
- Shipping operations oversight
- Employee oversight
- Utilizing operational equipment
Timeline
Shipping Supervisor
Oreilly Auto Parts Distrbution Center
08.2020 - Current
Finish Carpenter
Ccc Construction
03.2018 - 04.2020
Team Leader
Cox Communications
02.2013 - 04.2017
Carpentry -
Summit Academy Oic
High School Diploma -
Brooklyn Center High School