NICOLE DORSEY-HATCHETT
Summary
Accomplished professional with over 15 years of experience as an Admissions Director, demonstrating a strong track record in business development and team leadership. Recognized for exceptional organizational skills and a detail-oriented approach that fosters positive interactions and enjoyable learning environments. A pragmatic leader dedicated to delivering tangible results through the creation of effective programs and projects aligned with organizational goals. Expertise in Home Health coordination, patient assessment, and resource management enhances the ability to adapt to changing needs while ensuring seamless transitions in healthcare settings.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Account Executive
AccentCare Home Health
04.2021 - Current
- Evaluate sales trends and market data regularly to identify growth opportunities and implemented strategic adjustments to optimize performance.
- bring in new partnerships and referral sources
- Facilitate communication among healthcare providers, patients, and families to ensure alignment in treatment goals.
- Successfully obtained F2F signed Doctor forms within the necessary time frame
- Maintain a client-first approach, delivering exceptional service and responsiveness to referral sources and care partners.
- Interact daily with Social Workers/Case Managers Nurses/DoctorsMedical Assistants/Nurse Practitioners.
- Conduct welcome calls
- Complete bedside assessments
- Obtain appropriate paperwork and face to face signatures
- Average up to 20 Medicare/PDGM referrals per month
- Receive several referrals by offering to volunteer set services to new referral sources
- Increase referral and census growth by promoting services to hospitals, case managers, social workers, physicians, skilled nursing facilities and assisted living communities
- Traine and mentore new TCC's
- Knowledgeable of HCHB
- Work collaboratively with operations to enhance AccentCare brand in the community, identify sales opportunities, establish relationships with referral sources and ensure operations and sales growth strategies are aligned.
- Establish and maintain contact with referral sources, hospitals, physicians, case managers and insurance companies.
- Educate the medical community of clinical programs that improve patient outcomes and allow them to maintain their home environment and participate in on-going assessment of community needs.
- Participate in developing new business opportunities through community outreach and participate in on-going assessment of community needs
- Complete in person bedsides
- Serve as a liaison between our referral sources (community), our patients/families, and our agencies
- Seek to better understand the needs of customers in order to provide customized solutions and earn new/continued referrals.
- Complete call daily call routing list
Move in Coordinator
Pathways to Living
09.2020 - 01.2021
- Coordinated move-in processes, ensuring seamless transitions for new residents.
- Led initiatives to enhance resident satisfaction through personalized support during move-ins.
- Organized and maintained comprehensive records of all incoming residents to ensure efficient handover to the management team.
- Assisted in marketing efforts for vacant units, resulting in higher occupancy rates and reduced turnover time.
- Maximized revenue opportunities by identifying upselling possibilities during initial interactions with prospective tenants.
- Developed and execute community outreach plans to build relationships with referral sources, healthcare professionals, and other key stakeholders.
- Promoted our senior living communities through informative tours, presentations, and marketing events.
- Maintained accurate contact lists and databases to ensure effective communication with clients and partners.
- Stayed up-to-date on industry trends and competitors to provide informed guidance to leadership.
- Collaborated with cross-functional teams to develop and implement sales strategies that meet business objectives.
- Supported marketing team by assisting with tours, responding to telephone inquiries, hosting functions, and community outreach as needed.
Admissions Director / Business Development
Symphony of Morgan Park
01.2018 - 07.2020
- Reviewed insurance and obtains authorization for admissions to the facility. Distributes admission papers.
- Manages daily census. Reports all inquiries, admissions, and discharges. Handles inquiry calls from hospitals, families, etc., and provide appointments that include a presentation, tour and closing. Markets to SNF/ALF hospitals and independent living facilities.
- Provided staff with information concerning anticipated admissions, discharges, and re-admissions.
- Ensured residents are placed in rooms with roommates that are of similar age, background, and alertness where possible.
- Greeted all admissions at the door upon arrival.
- Followed up with resident and family within 24 hours to determine satisfaction with admission process.
- Assisted with room changes where possible per resident and family request.
- Respond to referring sources within 30 minutes with a decision
- Completed Referral review Checklist and attach it to all incoming referral packets. Route all new referrals to appropriate departments for review (DON/ADON/Nursing/Administrator for clinical review; Bookkeeping/Administrator for financial review)
- Distributed Admission Notice to all necessary parties.
- Emailed Daily Census Report no later than 10am and again before 5pm to administrator, marketing team and leadership.
- Updated room roster daily to show available beds and paid bed-holds (if applicable).
- Participated in facility morning meeting.
- Participated in the weekly Medicare meeting.
- Reported to QA monthly meetings regarding admissions and referrals per QA process.
- Participate in census calls when they're established.
- Completed room rounds to ensure all empty beds are set-up and ready for potential admissions by 10:00 AM..
- Prepared admission packet prior to admission clinical staff to have.
- Confirmed date of an OBRA screen (date/agency/contact info) on all admissions.
- Confirmed PASRR is completed by hospital.
- Verified Primary and Secondary Payer source.
- Checked Medicare Referrals - verify number of days available (HIQA and prior SNF) and that patient had a 3-midnight qualifying inpatient stay.
- Verified Payment status on all new admissions
- Entered all face sheet information in PCC/Matrix.
- Participated in the orientation process.
- Educate for all designated team members on providing facility tours.
- Responsible for ensuring all tours are provided by the admissions director and or an individual who has been trained to provide tours. No tour should be left waiting.
- Responsible for completing on site on potential patients in the hospital in the absence of the hospital liaison.
- Served as referral management back up for hospital liaison when designated by administrator or leadership.
- Ensured admissions office is "tour ready", neat, organized, and presentable.
- Participated in quarterly marketing meeting.
- Collaborated with our clinical team to ensure the continuity of care between both healthcare facilities and provide individualized support for our residents
- Acted as a point of contact between the hospitals to ensure the best possible outcomes for our residents.
- Managed facility bed board and census reports
- Conducted audits on background checks, passr and don screenings
Admissions Director / Business Development
Tri-State Nursing and Rehab Facility
07.2015 - 12.2017
- Expanded community outreach programs. Established partnerships with local businesses and organizations.
- Hosted events for hospital case management departments. Cultivated physician relations.
- Completed monthly marketing referral sales reports. Created a quarterly action plan and competitor analysis.
- Verified all insurance and obtained authorizations. Uploaded public aid applications to the Illinois state system. Maintained records of the daily census. Completed criminal background check on every referral. Compiled and distribute admission papers. Ensured accuracy of essential documentation. Helped expedite admissions process for emergencies. Reported all inquiries, admissions, and discharges.
- Notable Achievement: Promoted to Public Relations Project Manager. Maintained a working knowledge of Federal and state regulations and reimbursement.
Admissions Director
South Suburban Rehabilitations Center
07.2014 - 07.2015
- Forwarded collection referrals to GLC for non-payment as needed. Verified all insurance and obtained authorization. Submitted Public Aid application into the state system within 15 days.
- Managed the inquiry process. Addressed calls from hospitals, families, etc., and provide appointments that include a presentation, tour and closing. Conducted sales calls to medical, insurance, legal and financial professionals, senior organizations, appropriate special interest groups, hospital discharge planners and other community contacts.
- Compiled and distributed admission papers. Ensured all papers are properly filled out and input into system. Expedited the admissions process for emergencies. Reported all inquiries, admissions, and discharges.
- Participated in meetings to alert appropriate staff members of projected admissions, room changes, discharges, and appointments/tours. Communicated special needs of new admissions to staff to ensure a smooth transition.
- Notable Achievements: Maintained relationships with legal and financial professionals, senior organizations, assisted living and senior housing facilities, appropriate special interest groups, churches, and other community contacts. Built and sustained business relationships with hospital accounts. Acquired a solid working knowledge of Federal and state regulations and reimbursement.
Admissions Director/Social Service Worker
Renaissance at Midway
02.2008 - 03.2014
- Supervised admissions staff. Manage inquiry process. Conducted sale calls outside the facility to medical, insurance, legal and financial professionals, senior organizations, appropriate special interest groups, hospital discharge planners and other community contacts.
- Compiled and distributed admission papers. Helped expedite admissions process for emergencies. Maintained relationships with hospital accounts.
- Advocated for social services as central to improving quality of life of residents. Reviewed documentation with service delivery.
- Educated staff regarding the role of the social service department in the facility, and the psychosocial. Needs of the residents and their families/significant others including the problems of aging and disability. Educated staff regarding cultural diversity, residents rights, and violence prevention.
- Notable Achievement: Promoted to Admissions Director. Maintained a working knowledge of federal and state regulations and reimbursement. Completed a social history and psychosocial assessment for each resident living with social, emotional, and psychological issues.
Program Manager
Uhlich Children's Advantage Network
09.2006 - 09.2008
- Taught acceptable behavioral and clinical intervention and techniques to residents.
- Supervised more than 15 staff members.
- Rewarded employees who are timely, respond quickly to crisis.
- Maintained relevant current knowledge of the field by participating in training sessions, seminars, and conferences.
- Notable Achievement: Promoted to Admissions Director. Attended quarterly staffing for clients. Attend weekly team meetings.
- Developed training materials and conducted workshops for staff, improving service delivery effectiveness.
Shift Supervisor/Clinical Case Manager
Aunt Martha's Youth Services
10.2003 - 08.2006
- Assessed needs of pregnant and parenting teens and develops service plans. Supervised, coached, and developed staff to achieve results and meet department objectives. Maintained confidential client files and submitted daily progress reports.
- Provided supportive counseling and advocacy to clients with emotional and behavioral issues. Provided case management as assigned by the program managers.
- Supervised clients during transportation to activities and accompanies clients to court. Maintained as a liaison with federal, public, and private agencies.
- Provided crisis intervention and individual assessments to clients. Maintained a bi-weekly referral source list for clients.
- Notable Achievements: Promoted to shift supervisor during restructuring of the Pathways Transitional Living Program. Assisted with court hearings, ACR's PRT's and other DCFS meetings on behalf of the client.
Education
Bachelor of Science (BS) - Special Education
Illinois State University
Normal, Illinois08.1996
Skills
- Administrative support specialist
- Agile team leadership
- Organizational management expertise
- Community relations development
- Problem-solving in conflicts
- Service excellence
- Leadership Development
- Medicaid Regulations
- Medicare Regulations
- Microsoft Excel
- Proficient in Microsoft Outlook
- Microsoft Word
- Professional networking
- Non-profit Management
- Operations Management
- Organizational Culture
- Development/Management
- Project Management
- Public Speaking
- Referral/Placement
- Research and Development
- Social Service Worker
- Social Media Outlets
- Strategic Planning & Coordination
- Training/Teaching
- Healthcare navigation
- Community resources
- Care planning
- Quality improvement
- Interdisciplinary collaboration
- Clinical assessments
- Disaster recovery
- Transition planning
- Patient record reviews
- Clinical record reviews
- Patient assistance
- Diagnostic assessments
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Verbal and written communication
- Adaptability and flexibility
- Decision-making
- Patient care assessment
- Patient education
- HIPAA guidelines
- Medical terminology
- Self motivation
- CPR/AED
- Interpersonal skills
- Conflict resolution
- Analytical thinking
- Goal setting
- Healthcare advocacy
Certification
- (2006) Licensed Child Welfare Professional
- (2006) Child Endangerment Risk Assessment Protocol Certified
- (2005) Reality Therapy
- (2005) Cultural Awareness
- (2004) Medication Management
- (2004) Family Therapy
- (2008) CPR and First Aid Certification
- (1999) Crisis Intervention
COMMUNITY ENGAGEMENT/SOCIAL ACTIVISM
Donated clothing to members of the homeless community., Volunteers to care for aging adults., Mentors young adults.
Timeline
Account Executive
AccentCare Home Health
04.2021 - Current
Move in Coordinator
Pathways to Living
09.2020 - 01.2021
Admissions Director / Business Development
Symphony of Morgan Park
01.2018 - 07.2020
Admissions Director / Business Development
Tri-State Nursing and Rehab Facility
07.2015 - 12.2017
Admissions Director
South Suburban Rehabilitations Center
07.2014 - 07.2015
Admissions Director/Social Service Worker
Renaissance at Midway
02.2008 - 03.2014
Program Manager
Uhlich Children's Advantage Network
09.2006 - 09.2008
Shift Supervisor/Clinical Case Manager
Aunt Martha's Youth Services
10.2003 - 08.2006
Bachelor of Science (BS) - Special Education
Illinois State University
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