Nicole Doss

• Led Operations Development for NFI’s Distribution Support Implementation Team, overseeing instructional designers and technical trainers.
• Directed Content Design team, delivering impactful soft skills, leadership, operational, and technical training aligned with business objectives.
• Piloted AI integration to reduce course development time by 50%, incorporating AR/VR into onboarding processes.
• Championed evidence-based instructional design principles to enhance learning experiences and promote behavior change.
• Established scalable processes, ensuring brand consistency and accessibility standards across all content.
• Represented NFI as thought leader in L&D, communicating impact to executives and shaping enterprise-wide strategy.
• Built and mentored high-performing creative team, expanding capabilities through multimedia producers and XR specialists.

• Developed a four-tier leadership curriculum with blended learning cohorts to support continuous leadership development.
• Launched a mobile learning strategy, expanding on-demand learning beyond traditional classrooms.

• Utilized data analytics tools such as surveys or focus groups to collect feedback from learners about their experiences in courses.
• Implemented e-learning modules to improve accessibility of training resources.

• Designed and facilitated executive and director-level leadership curricula, helping the organization adapt to major funding shifts.

• Developed customized executive coaching programs tailored to the needs of each client.
• Developed strategic plans to enhance organizational effectiveness and operational efficiency.

• Learning Consultant, State of NJ HRDI Agency (2008 – 2009);
• Senior Training Consultant, Title Resource Group (2007 – 2008)
• Training Specialist, Popular Financial Holdings (2005 – 2007)