Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicole Dossett

New Germany,MN

Summary

Seasoned Online Shopping Manager with a proven track record at Lunds & Byerlys, enhancing customer experiences and streamlining front-end operations. Expert in staff management and development, coupled with exceptional problem-solving abilities, led to significant improvements in service efficiency. Skilled in marketing and brand management, consistently exceeding employer expectations.

Overview

22
22
years of professional experience

Work History

Online Shopping Manager

Lunds & Byerlys
Golden Valley, MN
09.2023 - Current
  • Designed consistent weekly rosters.
  • Oversee the processing of shopping requests.
  • Provided training to enhance customer shopping experiences.
  • Managed and reviewed comprehensive reports.
  • Executed refund requests.
  • Elevated customer experience levels.
  • Effectively managed tasks and maintained focus under stress.

Online Shopping Supervisor/Front End Operations Supervisor

Lunds & Byerlys
Navarre, MN
08.2021 - 09.2023
  • Supervised all cashier activities and front-end responsibilities.
  • Administrated accounting documentation.
  • Processed and completed customer purchase requests.
  • Directed phone inquiries to the appropriate departments.
  • Processed customer refunds to ensure timely resolution.

Shift Manager

McDonald's
Norwood Young America, MN
08.2018 - 08.2021
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Coached employees on interactions with customers to drive exceptional service.
  • Identified needs of customers promptly and efficiently.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Observed and monitored utilization of equipment.
  • Handled bank deposits efficiently.
  • Handled food preparation and production.
  • store operations

Shift Manager

McDonald's
Little Falls, MN
02.2017 - 06.2018
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Coached employees on interactions with customers to drive exceptional service.
  • Identified needs of customers promptly and efficiently.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Observed and monitored utilization of equipment.
  • Handled bank deposits efficiently.
  • Handled food preparation and production.
  • store operations

Shift Manager

McDonald's
Rice , MN
11.2009 - 12.2012
  • Oversaw daily activities to ensure smooth store functions.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Coached employees on interactions with customers to drive exceptional service.
  • Identified needs of customers promptly and efficiently.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Observed and monitored utilization of equipment.
  • Handled bank deposits efficiently.
  • Handled food preparation and production.

Deli Clerk

Coborn's Superstore
Sauk Rapids, MN
05.2003 - 04.2007
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Rotated product on shelves to ensure freshness.
  • Offered samples to promote and upsell specials.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Offered suggestions for additional items that would complement customer's order selections.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Maintained safe food handling practices to prevent germ spread.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Operated cash register accurately and efficiently for customer transactions.
  • Maintained cleanliness of the deli area and equipment.

Housekeeper

Hoilday Inn
St. Cloud, MN
08.2002 - 05.2003
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Responded to requests from guests regarding housekeeping needs.
  • Reported damage or theft of hotel property to management.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Changed bed linens and towels, tidied up rooms.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.

Education

High School Diploma -

Mayer Lutheran High School
Mayer, MN
06-2002

Skills

  • Marketing
  • Brand management
  • Staff management
  • Staff development
  • Expectation setting
  • Complex Problem-solving
  • Goal setting
  • Customer service
  • Financial records oversight
  • Documentation and reporting
  • Schedule preparation
  • Staff training and development
  • Shift scheduling

References

References available upon request.

Timeline

Online Shopping Manager

Lunds & Byerlys
09.2023 - Current

Online Shopping Supervisor/Front End Operations Supervisor

Lunds & Byerlys
08.2021 - 09.2023

Shift Manager

McDonald's
08.2018 - 08.2021

Shift Manager

McDonald's
02.2017 - 06.2018

Shift Manager

McDonald's
11.2009 - 12.2012

Deli Clerk

Coborn's Superstore
05.2003 - 04.2007

Housekeeper

Hoilday Inn
08.2002 - 05.2003

High School Diploma -

Mayer Lutheran High School

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Nicole Dossett