Dynamic professional with extensive experience in customer service and hospitality, notably as Lead Concierge at Planned Companies. Proven ability to supervise and train staff while ensuring exceptional guest experiences. Skilled in data entry and cash handling, with a strong focus on security and community engagement. Passionate about enhancing resident satisfaction and operational efficiency.
Checked in all guests and contractors
Checked in packages
provided customer service at front desk
helped residents when needed
wrote shift notes and incident reports
made sure building was secure
assisted community manager
supervised and trained all concierge staff
wrote up work orders
input all residents information into the program connect
prepared food
served food to all students and staff
cashiered
supervised students in cafeteria
cleaned cafeteria and all kitchen equitment
customer service
operated lottery machine and cash register
stocked shelves
food service
Customer service
Answered telephones and faxed quarterly expends to accountant
Data entry, Billing and bookkeeping
Typed up estimates and made appointments for contractor
Waited on customers
answered telephones
handled money
Transported Residents
Coordinated stimulation groups
Coordinated recreational groups and activities