Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Dougherty

Keansburg,NJ

Summary

Dynamic professional with extensive experience in customer service and hospitality, notably as Lead Concierge at Planned Companies. Proven ability to supervise and train staff while ensuring exceptional guest experiences. Skilled in data entry and cash handling, with a strong focus on security and community engagement. Passionate about enhancing resident satisfaction and operational efficiency.

Overview

27
27
years of professional experience

Work History

Lead Concierge

Planned Companies
08.2017 - 11.2019

Checked in all guests and contractors

Checked in packages

provided customer service at front desk

helped residents when needed

wrote shift notes and incident reports

made sure building was secure

assisted community manager

supervised and trained all concierge staff

wrote up work orders

input all residents information into the program connect

Food Service Worker

Culinary Classics
10.2021 - 06.2024

prepared food

served food to all students and staff

cashiered

supervised students in cafeteria

cleaned cafeteria and all kitchen equitment

Service Beverage Manager

Quick Chek
09.2016 - 04.2021

customer service

operated lottery machine and cash register

stocked shelves

food service

Office Manager

Excel Contracting LLC
02.1999 - 10.2016

Customer service

Answered telephones and faxed quarterly expends to accountant

Data entry, Billing and bookkeeping

Typed up estimates and made appointments for contractor

Customer Service Cashier

Foodtown
10.2014 - 04.2016

Waited on customers

answered telephones

handled money

Recreational Facilitator

Castle Hill Health Care Center
03.1997 - 10.1999

Transported Residents

Coordinated stimulation groups

Coordinated recreational groups and activities

Education

GED -

Dickinson High School
Jersey City, NJ
05.2001

Skills

  • Front desk
  • Supervising experience
  • Kitchen experience
  • Food preparation
  • Receptionist
  • Customer service
  • Sales
  • Cash handling
  • Hospitality
  • Geriatrics
  • Cleaning experience
  • Merchandising
  • Pos
  • Store management
  • Training
  • Dietary experinence
  • Housekeeping
  • Quick learner
  • Positive attitude
  • Multitasking
  • Strong work ethic
  • Cleaning and sanitation
  • Problem-solving
  • Strong communication skills
  • Attention to detail
  • Positive attitude and energy
  • Team oriented
  • Fast-paced environment
  • Flexible schedule
  • Working quickly
  • Productivity and efficiency

Timeline

Food Service Worker

Culinary Classics
10.2021 - 06.2024

Lead Concierge

Planned Companies
08.2017 - 11.2019

Service Beverage Manager

Quick Chek
09.2016 - 04.2021

Customer Service Cashier

Foodtown
10.2014 - 04.2016

Office Manager

Excel Contracting LLC
02.1999 - 10.2016

Recreational Facilitator

Castle Hill Health Care Center
03.1997 - 10.1999

GED -

Dickinson High School
Nicole Dougherty