Nicole Doulin
West Grove,PA
Summary
Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
Work History
Operations Management
Penta Communications LLC
02.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by promptly resolving invoice-related disputes and discrepancies.
- Contributed to an organized office environment through careful filing of completed orders, invoices, and other essential documents.
- Provided exceptional customer service when addressing inquiries pertaining to billing or account concerns, fostering positive client relations.
- Increased overall department efficiency by proactively identifying areas for improvement within the invoice processing workflow.
Office Manager
Pickel Landscape Group
05.2014 - 05.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Established QuickBooks accounting system to reflect accurate financial records.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
Executive Assistant
LAI Construction
04.2009 - 06.2012
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
Education
High School Diploma -
Padua Academy
Wilmington, DE05.2003
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Training
- Employee relations and conflict resolution
- Staff Management
- Operations Oversight
- MS Office
Timeline
Operations Management
Penta Communications LLC
02.2017 - Current
Office Manager
Pickel Landscape Group
05.2014 - 05.2017
Executive Assistant
LAI Construction
04.2009 - 06.2012
High School Diploma -
Padua Academy
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