Summary
Overview
Skills
Work History
Certification
Additional Information
Generic

Nicole Drake

Silverdale,WA

Summary

Organized and dependable leader successful at managing multiple priorities with a positive attitude, while guiding teams and boosting performance. Willingness to take on added responsibilities to meet team goals. Focused on process improvement and organizational success.


Overview

12
12
years of professional experience

Skills

  • Analytics and problem-solving in a fast-paced environment
  • Experience with maintaining large amounts of complex data and ensuring data quality & reconciliation
  • Supply Management
  • Customer Relationship Management
  • Failure Resolution
  • Proficient with Microsoft Office applications (Outlook, Teams, Excel, Word, etc)

Work History

Supply Support Lead/Stand-In Supervisor

INDUS Technology
02.2020 - Current
  • Provide logistical and material support and service to 9 various customer departments, progressing of hardware through various depot processes shops
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Assist production schedules and provide component status to gov't planning and scheduling personnel
  • Dispense scheduling oversight for various production projects, and induct components into the repair process, utilizing Warehouse Movement Forms (WMF), Material Movement Documents (MMD), and Classified Shipping documents (1907)
  • Conduct research utilizing various Navy related shore based logistic and maintenance database systems such as; Navy ERP, Shop Workload Management Systems (SWMS), Automated Process Control System (APCS), Haystack Gold, FedMall, Web Federal Logistics Information Service (WebFLIS), General Services Administration (GSA), Grainger, and One Touch
  • Support Gov't Planning/Scheduling by performing extensive research on inventory discrepancies and imbalances identified through warehouse denials, customer complaints/inquiries, physical inventory counts, location surveys, and special inspections to resolve critical inventory discrepancies through causative research
  • Induct hardware/parts to stow within NSLC and oversee transition of production material from local storage to controlled warehouse in compliance of Operating Material and Supply (OM&S) guidelines
  • Provide submissions of CRQ (Call Request forms) to identify material for causative research
  • Utilize an internal Shop Workload Management System (SWMS) to order, review, track, suspend/close work orders, and provide completion status and metrics related to schedule data as required
  • Mitigate re-work involving stock/record/material discrepancies that impact inventory balances or Supply Discrepancy Reports (SDRs)
  • Create/provide end of month report to Program Manager highlighting resolutions of process gaps for continuous company-wide process improvement(s)
  • Conduct root cause analysis for back-ordered/rejected material
  • Manage inventory of 18 shop floor Pre-Expended Bins (PEB) / VIDMAR / OSI (Operational Support Inventory) consisting of 2,200+ consumables on a weekly basis
  • Coach/train new team-members across all processes and organization to gain qualifications within 3-6 months of start date to further professional development
  • Take remedial actions to resolve discrepancy disputes between internal and external staff/customers such as Government Planners, Logisticians, Supervisors, Technicians, and Navy Supply Logistics Center (NSLC)
  • Participate in 4 weekly meetings of all gov't Logisitics, Planning, contracted Team-Leads, and Supply Support personnel, providing open communication and input to elevate job performance and ensure customer satisfaction
  • While Stand-In Supervisor: Manage Supply Support (10) personnel; organize weekly meeting; administer daily/weekly muster report; ensure adequate coverage and planning provided to customer, create and manage internal MOV (Material Obligation Validation) reports for each code

Engineering Technician

Dept. Of Defense - NUWC
05.2018 - 02.2020


  • Provided technical support for engineering projects to support accuracy and deadline management
  • Assembled and disassemble complex inert warheads for fleet exercises and warheads containing ordinance
  • Made minor repairs to propellers, fuel tank shells, etc by use of small hand powered tools, scuffing pads, sandpaper, and the like
  • Assisted higher-level technicians to learn phases of handling, assembly, testing and troubleshooting of torpedo systems data documentation, troubleshoots and repairs of torpedoes
  • Participated in walkthroughs of procedures and processes to ensure accuracy and identify areas for improvement and efficiency
  • Provided safe handling of ordnance components and material per designated requirements
  • Utilized technical engineering methods of light weight torpedo weapon systems
  • Learned methods governing assembly and skills to monitor operations to assure proper procedures are followed and work is performed in accordance with applicable specifications ensuring safety precautions are observed
  • Verified handling operations are conducted safely and in accordance with appropriate procedures
  • Gained practical knowledge of operations involving ordnance and weapon systems/equipment at U.S. Navy torpedo production facilities
  • Implemented quality assurance procedures to minimize non-conformances
  • Conferred with engineers and designers to investigate and solve failure issues

Administrative Assistant

Miller-Woodlawn Funeral Home & Memorial Park
09.2017 - 05.2018
  • Generated essential information i.e.) receipts and financial clientele documents associated with Accounts Receivable and Accounts Payable
  • Processed petty cash, bank deposit, payments of vendors and all accounting transactions for clients including the processing of financial spreadsheets reflecting monthly budgets on filing system, consisting of both electronic and physical files
  • Innovated and lead the "green initiative effort" under districtwide management to organize/maintain all funeral, deed and trust files, and archive all client correspondence in efficient record tracking processes
  • Researched records for genealogy requests
  • Assisted Funeral Director by scanning of photos, edit and proofread obituaries and correspondence
  • Research records for genealogy requests
  • Regulated visual security checks of grounds open to public
  • Upheld correspondence with multiple vendors
  • Maintained office and facility supplies; prepared daily schedules
  • Oversee routine operator maintenance on office print/copy/scanner, and other similar office equipment.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors

Appointment Scheduler

Emerald Installation, Inc
07.2016 - 09.2017


  • Prioritized and schedule contracts with customers
  • Coordinated supplies, inventory, packages and/or products processed through the delivery and/or warehouse system efficiently and safely
  • Communicated with multiple home improvement stores regarding products and customer expectations while working in multiple databases
  • Performed construction zone checklist verifying all product installation details and location(s); support installers, stores, and customers on day of installation(s)
  • Initiated and completed various updates of contracts, customer checklists, and inventory spreadsheets/databases
  • Maintained data in automated supply systems in order to respond to inquiries and process a wide variety of routine and complex supply transactions and adjustments
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions

Automotive Assistant

Pope Automotive, LLC
01.2015 - 07.2016


  • Inspected vehicle performance, prioritize work to be completed and set maintenance appointments congruent with priority level
  • Identified and selected item(s) for replacement based on descriptions by the manufacturer of the intended usage
  • Organized specific storage locations according to usage rate, size, shape, and nomenclature of items
  • Oversaw logistics of vehicle procurement, negotiate price of new product, and accept customer payments for merchandise of current inventory
  • Relayed information to internal and external customers regarding procurement packages, technical screening or general inquiries
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues

Certification

  • LEAN/Six Sigma Yellow Belt
  • CPR Certification
  • Forklift Qualification
  • CAT III Crane Operator Qualified
  • Material Handling Equipment (MHE) such as forklifts and pallet jacks certified

Additional Information

  • Active Secret Security Clearance

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