Nicole Dudas
Troy,OH
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
Work History
Logistics Coordinator
Hobart
Troy, OH
03.2023 - Current
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Assisted in developing processes for receiving, storing and distributing materials according to established procedures.
- Collaborated with internal teams to coordinate shipments between multiple locations.
Operations Specialist
Old Dominion Freight
Dayton, OH
01.2021 - 03.2023
- Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Conducted regular reviews of operational procedures to ensure compliance with company standards.
- Identified areas of improvement in current operations systems and implemented changes accordingly.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Monitored performance metrics and tracked progress against goals to identify opportunities for improvement.
- Coordinated resources and personnel to complete projects on time and within budget constraints.
Operations Assistant
FedEx
Vandalia, OH
01.2017 - 01.2021
- Assisted in developing and implementing operational strategies to ensure efficient operations.
- Monitored inventory levels, tracked orders and assisted with purchasing decisions.
- Conducted regular market research activities to identify potential opportunities for improvement.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Organized and maintained records of daily transactions and other operational data.
- Coordinated the delivery of products or services to customers in a timely manner.
- Assisted with the development of processes and procedures related to operations management.
- Participated in team meetings to provide feedback on operational issues and solutions.
Customer Service Representative
DP&L Greene Substation
Dayton, OH
04.2015 - 12.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
High School Diploma -
Tri-County North
Lewisburg, OH05-2000
Some College (No Degree) - Organizational Leadership
Wright State
Dayton, OHSkills
- OSHA Compliance
- Emergency Readiness
- Purchase Orders
- Contract Negotiation
- Reports Generation
- Computer-Based Inventory System
- Problem-Solving
- Customer Service
- Cost-reduction strategies
- Scheduling Coordination
- Efficiency Improvement
- Analytical Thinking
Timeline
Logistics Coordinator
Hobart
03.2023 - Current
Operations Specialist
Old Dominion Freight
01.2021 - 03.2023
Operations Assistant
FedEx
01.2017 - 01.2021
Customer Service Representative
DP&L Greene Substation
04.2015 - 12.2017
High School Diploma -
Tri-County North
Some College (No Degree) - Organizational Leadership
Wright State
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