NICOLE DUDLEY
Weatherford,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Guest Service Agent
Holiday Inn Express
01.2019 - 01.2020
- Answered phones, created guest reservations,
- Managed guest check-in and check-out procedures, reservations and payments
- Responded to guests, including email, telephone, and in-person inquiries
- Managed customer complaints and rectified issues to complete satisfaction
- Balanced hotel accounts at the end of each shift.
Guest Service Agent
Comfort Suites
01.2017 - 01.2019
- Answered phones, made reservations, handled maintenance issues, kept front lobby clean, and made sure guests were happy
- Assisted guests with any problems
- Managed guest check-in and check-out procedures, reservations and payments
- Provided guest assistance and information regarding local attractions and points of interest.
Receptionist
Montgomery Vet Associates
01.2014 - 01.2016
- Scheduled and confirmed appointments
- Answered phones, greeted clients, responsible for the intake and release of pets
- Was the contact point between client and the doctors
- Processed financial transactions for clients
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
Receptionist
Carriage Hills Animal Hospital
01.2011 - 01.2014
- Answered phones, set appointments, greeted clients, follow up contact to ensure satisfaction of services
- Intake of the boarding of pets
- Helped patients complete paperwork and explained processes and
- Summary
- Skills
- Experience procedures
- Reviewed pet records from daily visits and appointments, entering all important data into system
- Supervised waiting area, keeping everything clean
Education
Bachelor of Science - Business Administration
Tarleton State University
Stephenville, TX08.2024
Diploma -
Pinson Valley High School
Pinson, AL06.1994
Skills
- Great customer service skills
- Quick learner and eager to face new challenges
- Computer literate MS Office, Avimark, etc
- Appointment Scheduling
- Patient Callbacks
- Front Desk Operations
- Communication Skills
- Customer Interaction
Timeline
Guest Service Agent
Holiday Inn Express
01.2019 - 01.2020
Guest Service Agent
Comfort Suites
01.2017 - 01.2019
Receptionist
Montgomery Vet Associates
01.2014 - 01.2016
Receptionist
Carriage Hills Animal Hospital
01.2011 - 01.2014
Bachelor of Science - Business Administration
Tarleton State University
Diploma -
Pinson Valley High School