Nicole Dulaney-Millender
Ontario,CA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
24
24
years of professional experience
Work History
Court Services Supervisor
Superior Court of California, County of Riverside
Riverside , CA
2012.12 - Current
- Facilitated communication between various departments within the courts system.
- Developed training materials for new court personnel.
- Created strategies to improve customer service standards at the courthouse.
- Advised clerks on filing requirements for specific types of cases.
- Attended conferences and workshops focused on improving court operations efficiency.
- Monitored staff performance to ensure compliance with court regulations.
- Managed the daily operations of the court services unit.
- Recommended changes in existing laws that would benefit local jurisdictions served by the courts system.
- Prepared reports summarizing case outcomes and findings.
- Managed staff including hiring, training, scheduling and evaluating performance.
- Analyzed data related to caseloads for individual judges and entire courts systems.
- Oversaw scheduling of hearings and trials for cases assigned to judges.
- Investigated complaints filed against courthouse personnel or processes.
- Collaborated with external agencies providing resources or assistance to individuals appearing before a judge.
- Provided guidance and support to subordinate court personnel.
- Conducted research on legal documents related to court proceedings.
- Reviewed requests from citizens seeking access to restricted records or information.
- Ensured all administrative tasks were completed in a timely manner.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Organized and maintained documents, files and records.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Established work procedures or schedules to organize daily work of administrative staff.
Sr Court Services Assistant
Superior Court of California, County of Riverside
Riverside , Ca
2007.10 - 2012.11
- Monitored courtroom proceedings while providing support when needed.
- Verified accuracy of legal documents prepared by attorneys for submission to the courts.
- Assisted court personnel with filing, processing and organizing documents.
- Assisted in training new employees on proper protocols pertaining to courtroom activities.
- Answered phones, responded to inquiries, and directed calls to appropriate staff members.
- Organized client files according to established procedures.
- Maintained court records and databases.
- Inputted data into computer systems accurately and efficiently.
- Ensured compliance with applicable federal, state, and local laws governing court operations.
- Reviewed case materials prior to trial or hearing dates in order to ensure accuracy of information presented in court proceedings.
- Developed reports that reflect daily activity within the courthouse.
- Sorted incoming mail for the court office.
- Prepared case files for hearings and trials.
- Compiled statistical data related to cases tried before the court.
- Evaluated applications and assessment results to determine eligibility and acceptance.
- Tracked exhibits admitted during court hearings and updated documentation.
Court Services Assistant Appeals Division
Superior Court of California, County of Riverside
Riverside , Ca
2007.07 - 2007.11
- Processed payments from litigants associated with cases heard by the court.
- Monitored courtroom proceedings while providing support when needed.
- Ensured compliance with applicable laws and regulations governing court operations.
- Developed reports that reflect daily activity within the courthouse.
- Sorted incoming mail for the court office.
- Organized client files according to established procedures.
- Provided assistance to legal professionals in preparing for court proceedings.
Legal Processing Specialist II
Superior Court of California, County of Orange
Westminster , CA
2006.06 - 2007.07
- Generated detailed reports on customer interactions for management review.
- Ensured compliance with applicable laws and regulations related to customer service operations.
- Generated daily reports summarizing processed transactions and any exceptions encountered during processing.
- Processed a high volume of customer payments accurately and in a timely manner.
- Reviewed and verified documents for accuracy, completeness, and compliance with established regulations.
- Created reports to track progress on tasks related to processing activities.
- Maintained confidentiality of sensitive customer information at all times.
- Coordinated with other departments to ensure that all necessary documentation was completed correctly.
Administrative Assist Transportation Coordinator
Olive Crest Academy
Santa Ana , Ca
2005.06 - 2006.06
- Conducted research on various topics as requested by management.
- Compiled data from various sources into organized reports for review by management team.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Managed office supplies inventory and placed orders when necessary.
- Answered questions from customers regarding products and services offered by the company.
- Developed and maintained filing systems for confidential documents and records.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
HR Assistant
Oliver Wyman
Santa Ana , Ca
2003.05 - 2005.06
- Prepared reports on staff movement within the organization including transfers, promotions and terminations.
- Assisted in developing company policies regarding wages and working conditions.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Conducted exit interviews to identify reasons for employee termination or resignation.
- Ensured that employees received proper training on safety regulations and other relevant information necessary for their job duties.
- Created monthly reports summarizing employee absences and latenesses along with any corrective action taken.
- Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Managed employee onboarding program for new hires ensuring completion of all required documents.
- Responded to inquiries from employees regarding various human resources issues such as benefits eligibility or policy interpretation.
- Processed onboarding paperwork for new hires and rehires.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Handled sensitive and confidential employee information with complete discretion.
Customer Service Cashier/Bookkeeper
Vons Grocery Company
Corona , Ca
2000.10 - 2003.04
- Resolved customer complaints in a professional manner.
- Maintained accurate records of transactions using the point-of-sale system.
- Complied with all health and safety regulations while performing job duties.
- Verified that all coupons were valid prior to processing them into the system.
- Processed credit card transactions accurately and efficiently.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Balanced cash drawers at the end of each shift.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Provided excellent customer service by helping customers locate items they were looking for.
- Operated cash registers to process payments for goods and services.
- Greeted customers and provided friendly customer service.
- Assisted customers with locating merchandise within the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Education
Bachelor of Arts - Organizational Leadership
California Baptist University
Riverside, CA2022-05
Skills
- Team Management
- Staff Training and Development
- Effective Leadership
- Interviewing techniques
- Courtroom Procedures
- Community Resources
- Schedule Management
- Workflow Planning
- Staff Management
- Payroll Oversight
- Time Management
- Administrative Management
- Critical Thinking
Timeline
Court Services Supervisor
Superior Court of California, County of Riverside
2012.12 - Current
Sr Court Services Assistant
Superior Court of California, County of Riverside
2007.10 - 2012.11
Court Services Assistant Appeals Division
Superior Court of California, County of Riverside
2007.07 - 2007.11
Legal Processing Specialist II
Superior Court of California, County of Orange
2006.06 - 2007.07
Administrative Assist Transportation Coordinator
Olive Crest Academy
2005.06 - 2006.06
HR Assistant
Oliver Wyman
2003.05 - 2005.06
Customer Service Cashier/Bookkeeper
Vons Grocery Company
2000.10 - 2003.04
Bachelor of Arts - Organizational Leadership
California Baptist University
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