Nicole Dulen
Olive Hill,KY
Summary
Detail-oriented Payroll Officer with proven expertise at Rowan County Fiscal Court, adept at ensuring payroll accuracy and maintaining employee records. Skilled in payroll processing and effective communication, I excel in resolving discrepancies and enhancing operational efficiency, contributing to a seamless payroll experience for employees and management alike.
Overview
7
7
years of professional experience
Work History
Payroll Officer
Rowan County Fiscal Court
Morehead, KY
03.2023 - Current
- Managed payroll for temporary, hourly and salaried employees.
- Verified accuracy of benefit deductions taken from employee paychecks.
- Responded to employee inquiries regarding payroll and timekeeping.
- Tracked employee leave accruals such as vacation days and sick leave based upon company policies.
- Provided pay-related information to employees and managers on benefit plans.
- Maintained confidentiality of sensitive payroll documents and records.
- Set up new employees in the payroll system ensuring all paperwork was completed accurately.
- Generated relevant paperwork and payroll reports.
- Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
- Assisted with audits by preparing accounts and providing information.
- Reviewed timesheets for accuracy prior to processing payroll runs.
- Processed payroll data and maintained accurate records of employee time, wages, deductions, taxes, benefits, and other information.
Animal Control Assistant
Tri-County Animal Shelter
Clearfield, KY
07.2019 - 03.2023
- Oversaw operations of animal shelter and coordinated adoptions for confiscated or surrendered animals.
- Assessed complaints and provided resolutions for incidents involving animal cruelty or animals at large.
- Provided safe transport of animals to shelters or veterinary facilities for medical treatment.
- Documented all activities in computerized records management system.
AmeriCorps Member
Rowan County Middle School
Morehead, KY
06.2018 - 07.2019
- Collaborated with community organizations to identify resources for students and their families.
- Provided emotional support for students in need.
- Collaborated with Family Resource Director to evaluate student needs and supply essential items.
- Pulled students from classrooms to provide them with additional academic support as needed.
Customer Experience Representative
Bluegrass Veterinary Specialists + Animal Emergency
Lexington, KY
10 2016 - 2 2018
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Communicated with patients with compassion while keeping medical information private.
- Worked with clients to processes all financial transactions.
Education
Emergency Medical Technician
Morgan Emergency Training
2017
Some College (No Degree) - Geology
Morehead State University
Morehead, KYSkills
- Payroll processing
- Employee records management
- Benefit deductions
- Timekeeping accuracy
- Problem solving
- Effective communication
- Report generation
- Attention to detail
- Confidentiality management
- Payroll software proficiency
- Payroll error correction
- Payroll records maintenance
- Payroll discrepancies resolution
- Direct deposit setup
References
References available upon request.
Timeline
Payroll Officer
Rowan County Fiscal Court
03.2023 - Current
Animal Control Assistant
Tri-County Animal Shelter
07.2019 - 03.2023
AmeriCorps Member
Rowan County Middle School
06.2018 - 07.2019
Customer Experience Representative
Bluegrass Veterinary Specialists + Animal Emergency
10 2016 - 2 2018
Emergency Medical Technician
Morgan Emergency Training
Some College (No Degree) - Geology
Morehead State University
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