NICOLE DUNCAN
salesperson
Mobile,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
#READYTOWORK
Overview
11
11
years of professional experience
Work History
Warehouse Worker
Worldwide Flight Services
Mobile, AL
05.2020 - 01.2022
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
Medical Secretary/Receptionist
Nurstel
Mobile, AL
09.2018 - 04.2020
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations..
- Sorted, received and distributed mail correspondence between departments and personnel.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Implemented Revenue cycle management for digitizing and organizing medical records
Processor
Pilot Catastrophe
Mobile, AL
09.2017 - 10.2018
- Entered data into computer tracking system and filed paperwork according to procedures.
- Received and reviewed incoming documents and materials.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Utilized DESK TIME tracking software to locate and retrieve items.
- Increased sales by 10%
Call Center Representative
Alorica
Mobile, AL
10.2016 - 12.2017
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Processed 300 invoices by month
Bar Runner
Renaissance Hotel
Mobile, AL
07.2013 - 05.2016
- Delivered correct food items to tables according to order documentation.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cultivated warm relationships with regular customers.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
- Increased sales by 10%
Call Center Representative
American Studio
Mobile, AL
08.2009 - 09.2012
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Managed over 50 customer calls per day
Education
Associate of Science - Dental Assisting
FORTIS COLLEGE
Mobile, AL10.2020
High School Diploma -
Ben C Rain High School
Mobile, AL08.2012
Skills
- Customer Relationships
- Merchandising and Display
- Data Processing
- Data Entry Software
- Heavy Lifting
- Product Sales and Promotion
- Adaptable and Flexible
- Customer-Oriented
- Generating Reports and Spreadsheets
Accomplishments
- increased sales
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
Warehouse Worker
Worldwide Flight Services
05.2020 - 01.2022
Medical Secretary/Receptionist
Nurstel
09.2018 - 04.2020
Processor
Pilot Catastrophe
09.2017 - 10.2018
Call Center Representative
Alorica
10.2016 - 12.2017
Bar Runner
Renaissance Hotel
07.2013 - 05.2016
Call Center Representative
American Studio
08.2009 - 09.2012
Associate of Science - Dental Assisting
FORTIS COLLEGE
High School Diploma -
Ben C Rain High School
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