Nicole Duncan
Lake Havasu City,AZ
Summary
Dynamic Store Manager with extensive experience at SUBWAY® Restaurants, excelling in customer service and inventory management. Proven track record of enhancing team performance and driving sales through effective promotional campaigns. Skilled in multitasking and fostering positive customer relations, ensuring operational efficiency and compliance with safety standards. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
4
4
years of professional experience
Work History
Store Manager
SUBWAY®Restaurants
05.2022 - Current
- Oversee daily operations, ensuring compliance with food safety and sanitation standards.
- Trained and mentored staff, enhancing team performance and service quality.
- Developed inventory management strategies to optimize stock levels and reduce waste.
- Implemented promotional campaigns, increasing customer engagement and sales revenue.
- Managed scheduling and calendar coordination for multiple team members.
- Answered phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported onboarding processes by coordinating training sessions and materials.
- Facilitated communication between departments to enhance workflow efficiency.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in resolving payroll discrepancies by conducting thorough investigations and facilitating communication.
- Coordinated payroll processing by compiling timesheets and verifying hours worked for all staff members.
Assistant Manager
SUBWAY®Restaurants
01.2022 - 05.2022
- Assisted in daily operations, ensuring adherence to health and safety standards.
- Trained new team members on food preparation and customer service protocols.
- Managed inventory levels, reducing waste through effective stock rotation.
- Supported shift leaders in scheduling staff to optimize service efficiency.
- Assisted in preparing reports and documents for internal meetings.
- Supported onboarding processes by coordinating training sessions and materials.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Shift Leader
SUBWAY®Restaurants
11.2021 - 01.2022
- Assisted in daily operations and maintained workflow efficiency during peak hours.
- Supported team members in executing standard operating procedures and customer service protocols.
- Learned safety guidelines and proper handling of equipment to ensure workplace safety.
- Provided training assistance to new staff on operational tasks and company policies.
- Organized office supplies and maintained inventory levels for seamless operations.
- Facilitated communication between departments to enhance workflow efficiency.
Education
General Studies
Mohave Community College
Lake Havasu City, AZHigh School Diploma -
Ramona High School
Riverside, CA06-2005
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Outstanding communication skills
- Cash management
- Inventory management
- Shift scheduling
- Goals and performance
- Computer skills
- Data entry
- Banking operations
- Biweekly payroll processing
Accomplishments
- Managed a store that exceeded company expectations in every category during the 4th quarter.
- Exceeded monthly store sales goals 12 months in a row.
Timeline
Store Manager
SUBWAY®Restaurants
05.2022 - Current
Assistant Manager
SUBWAY®Restaurants
01.2022 - 05.2022
Shift Leader
SUBWAY®Restaurants
11.2021 - 01.2022
General Studies
Mohave Community College
High School Diploma -
Ramona High School