Hi, I’m
Nicole Dunhour
San Antonio,US
Summary
Passionate, results-driven operations manager and administrative professional with over ten years of experience in administration, entrepreneurship, operations, data entry, and project coordination, with a proven track record of providing comprehensive support across diverse departments. A proactive problem-solver known for anticipating administrative needs and seamlessly managing office operations. Possesses exceptional organizational and communication skills, strongly emphasizing delivering top-tier customer service. Proficient in swiftly identifying inefficiencies and implementing effective solutions through critical thinking and strategic planning. Recognized for unwavering work ethic, reliability, and consistently delivering high-quality results.
Overview
12
years of professional experience
Work History
Infinite Lineage Realty
Operations Manager /Construction Project Manager
11.2014 - 11.2023
Job overview
- Analyzed, approved, established, and oversaw all projects, creating scope of work, budget, and timeline
- Supervised company spending to maximize profits and reduce losses
- Improved procurement of materials and supplies, resulting in 10% lower project costs and 20% better workforce productivity
- Increased company revenue by 25% in one year through effective strategies and new business partnerships
- Cultivated performance-driven culture for innovative strategy and community networking, negotiating, and closing deals
Elite Gas
Operations Manager, Customer Experience
06.2022 - 11.2022
Job overview
- Spearheaded successful customer service improvement initiatives that resulted in higher customer satisfaction scores and increased customer retention rates
- Led initiatives to optimize internal communication, collaboration, and culture, resulting in more efficient team performance and increased productivity levels
- Managed inventory, compliance, and supply chain operations, successfully improving supply chain efficiency and achieving timely and accurate delivery of goods and services to customers
- Effectively implemented innovative business strategies, resulting in expansion into new markets and driving increased sales of 33% within 6 months
- Streamlined operations and reduced turnaround time, resulting in significant increases in profits and operational efficiency while maintaining high standards of quality and team performance
CJ House Leveling
Operations Manager /Construction Project Manager
11.2016 - 03.2022
Job overview
- Achieved 6100% revenue gain through planning, budgeting, and task management over 4 years
- Boosted sales by 2500% in 4 years through targeted marketing and lead-generation
- Utilized data and analytics for informed decision-making, goal-setting, and business improvement
- Oversaw staff recruitment, training, scheduling, performance, and team building
- Supported company operations through maintenance of office systems, Accounts Payable, Accounts Receivable, Payroll, HR, Sales, Marketing, and customer service functions
Westwind Investments
Executive Assistant to the President
01.2012 - 11.2014
Job overview
- Reported to President, supervised administrative staff, scheduled meetings, documented minutes, created travel arrangements, agendas, and presentations
- Hired, trained, and coached office staff for optimal performance, and led motivational discussions
- Proficient in setting urgent tasks and ensuring timely completion within deadlines, understanding operational and business operations, and managing project protocols
- Leveraged data, implemented technology, revised procedures to support operational changes
- Managed finances, operations, and human resources to optimize business performance and achieved expansion in two years
Education
University of PhoenixTempe, AZ
Bachelor of Science from Business Administration And Management
Skills
- Operations & Project Management
- Workflow Planning & Optimization
- Cross-Functional Collaboration
- Data Analysis & Evaluation
- Administrative & Customer Service Support
- Slack, Salesforce, Zendesk & QuickBooks
- Invoicing, Billings, Payments & Payroll
- MS Office, Word, Excel & PowerPoint
Timeline
Operations Manager, Customer Experience
Elite Gas
06.2022 - 11.2022
Operations Manager /Construction Project Manager
CJ House Leveling
11.2016 - 03.2022
Operations Manager /Construction Project Manager
Infinite Lineage Realty
11.2014 - 11.2023
Executive Assistant to the President
Westwind Investments
01.2012 - 11.2014
University of Phoenix
Bachelor of Science from Business Administration And Management
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