Nicole Dunn
Bonney Lake,WA
Summary
Versatile Project Coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
17
17
years of professional experience
Work History
Project Coordinator
MasTec- Infrastructure That Delivers
Sumner, WA
12.2023 - Current
- Prepare project invoices
- Take progress reports or dailies and create red line/as-built drawings.
- Monitor Purchase order spend
- Claim production units
- Code charges correctly to projects.
- Code and submit subcontractor and vendor invoices for payment
- Maintain and update project billing status on the company database
- Attend department project/financial meetings
- Collect subcontractor/material tickets for accrual
- Identify and work to remove barriers to successful completion of the overall project, with particular emphasis on resolving issues with subcontractors
Server
The Mantle-Blue Star Resort and Golf
Bonney Lake, WA
01.2022 - Current
- Nurture relationships with the members of our private community while providing lasting memories
- Host private events for our members
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Server
Ascend Prime Steak and Sushi
Bellevue, WA
01.2021 - 01.2022
- Created a fine dining experience for our customers
- Worked with large parties of high-profile clientele
- Delivered exceptional service in a very fast paced environment
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Bartender
Golden Steer Steak & Rib House
Kent, WA
01.2012 - 01.2021
- Served food and prepared mixed drinks; poured wine, beer and nonalcoholic beverages
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
Manager
Golden Steer Steak & Rib House
Kent, WA
01.2012 - 01.2021
- Managed servers to ensure smooth dining operations on a daily basis
- Enforced server uniform and attendance policies
- Monitored food preparation and serving techniques to ensure that proper procedures were followed
- Routinely supported other areas of the restaurant as needed
- Conducted inventory and restocked items throughout the day
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Ensured proper cleanliness was maintained in all areas of the bar and front of house
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Food Server
Golden Steer Steak & Rib House
Kent, WA
01.2008 - 01.2012
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Served large party banquets and catering events
- Consistently exceeded sales targets through effective communication skills and persuasive selling techniques.
- Cultivated warm relationships with regular customers.
- Trained new server hires, sharing best practices and restaurant procedures.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Medical Assistant Certificate -
Pima Medical School
Renton07-2015
High School Diploma -
Kentwood High School
Covington, WA06-2008
Skills
- Excellent customer service
- Highly responsible and reliable
- Stable work history
- Excellent time management
- Proven team player
- Detail oriented
- Able to multitask efficiently
- Construction safety
- Recordkeeping and File Management
- MS Office and Excel
- Project Coordination
- Oracle software knowledge
References
- Jim Berrios, Previous Owner, Golden Steer Steak & Rib House, (253) 852-1144
- Lesile Westphal, Food and Beverage Manager, The Mantel, (206) 931-8676
- More upon request
Timeline
Project Coordinator
MasTec- Infrastructure That Delivers
12.2023 - Current
Server
The Mantle-Blue Star Resort and Golf
01.2022 - Current
Server
Ascend Prime Steak and Sushi
01.2021 - 01.2022
Bartender
Golden Steer Steak & Rib House
01.2012 - 01.2021
Manager
Golden Steer Steak & Rib House
01.2012 - 01.2021
Food Server
Golden Steer Steak & Rib House
01.2008 - 01.2012
Medical Assistant Certificate -
Pima Medical School
High School Diploma -
Kentwood High School
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