Nicole Dunn
Tampa
Summary
Dynamic Senior Revenue Manager at Hurdle Healthcare Solutions with a proven track record in financial management and revenue cycle optimization. Enhanced forecasting accuracy by 25% while fostering team development and compliance. Skilled in credit analysis, accounts receivables, and passionate about driving organizational success through effective communication and strategic collaboration.
Overview
20
20
years of professional experience
Work History
Senior Revenue Manager
Hurdle Healthcare Solutions
Tampa
02.2023 - Current
- Coordinated interdepartmental efforts to streamline revenue generation processes.
- Analyzed financial statements and prepared reports on organizational financial health.
- Developed training programs for sales staff, ensuring consistent messaging across channels.
- Facilitated weekly stakeholder meetings to align on objectives and strategies.
- Created revenue forecasting models, enhancing accuracy by 25 percent.
- Collaborated with finance, operations, and legal departments to ensure regulatory compliance.
- Executed sensitivity analyses to evaluate scenarios for financial decision-making.
- Supervised and mentored junior team members, fostering professional development.
- Recruited insurance coordinators, front desk staff, hygienist, and dental practitioners.
Client Financial Analyst
Carlton Fields, P.A
Tampa
05.2022 - 01.2023
- Evaluated collections operations systems and processes, recommending necessary improvements.
- Facilitated communication between providers and third-party payers regarding enrollment information.
- Maintained accurate documentation of provider information, including licensure status and disciplinary actions.
- Ensured compliance with laws and standards related to provider credentialing processes.
- Coordinated renewal of provider licenses, certifications, and memberships.
- Created comprehensive reports on credentialing activities for management oversight.
- Assisted onboarding of new providers by verifying credentials against established standards.
- Collaborated with teams to establish training objectives, budgets, and timelines.
Credit Collections Analyst
Baker-McKenzie
Tampa
07.2021 - 02.2022
- Liaised with finance staff and management to ensure timely follow-up on receivables according to standardized best practices.
- Minimized risks associated with outstanding debts and approved credit adjustments to avoid write-downs.
- Collaborated with cash application and billing teams to allocate cash against invoices and suspense receipts.
- Ensured compliance with laws, regulations, and industry standards governing client accounts.
- Participated in meetings with senior management to discuss client account progress and strategies for enhancing customer service.
- Generated reports for management review of customer service performance metrics and key performance indicators.
- Managed a portfolio of high-risk customers requiring special attention and escalated follow-up actions.
- Provided training to junior collections analysts on industry best practices.
Account Maintenance Specialist
Ford Motor Credit Company
Brandon
05.2017 - 05.2021
- Liaised with Client Support teams to enhance Global Key Client relationships and assist with collection matters.
- Collaborated with cash application and billing specialists to allocate cash against invoices and suspense receipts.
- Ensured compliance with laws, regulations, and industry standards governing client accounts.
- Participated in senior management meetings to strategize improvements in customer service experiences through staff training.
- Generated comprehensive reports for management review of customer service performance metrics.
- Maintained secure database records for detailed client accounts.
- Produced monthly and quarterly financial reports for internal and external stakeholders.
- Provided training to junior collections analysts on industry best practices.
Collections Representative II
Coca-Cola Refreshments
Brandon
12.2013 - 02.2017
- Resolved customer issues through collaboration with cross-functional teams.
- Analyzed customer accounts to identify discrepancies and errors efficiently.
- Oversaw Canadian National Accounts, focusing on collecting delinquent invoices.
- Delivered detailed analysis of issues to determine root causes and corrective actions.
- Managed customer disputes to maximize turnover of receivables.
- Coordinated resolutions with cross-functional peers to enhance service delivery.
- Evaluated data from various sources when researching customer accounts.
- Established strong customer relationships by providing exceptional service.
Collections Manager
Dental Care Alliance
Brandon
09.2005 - 10.2013
- Managed revenue cycle for over 150 dental offices, maintaining DSO under 16.0.
- Led collections training for new Office Manager hires to ensure compliance and efficiency.
- Posted daily payments from patients and carriers, ensuring accurate financial records.
- Oversaw patient statement processes for 30, 60, and 90-day accounts to enhance cash flow.
- Processed bad debt write-offs and ran ad hoc reports in QSI billing/AR system.
- Collaborated with Regional Vice Presidents to monitor facility performance and address issues.
- Negotiated settlements on accounts while adhering to corporate guidelines for payment arrangements.
- Evaluated collections operations, suggesting improvements to enhance overall performance.
Education
Associate of Arts - Accounting And Finance
Hillsborough Community College
Tampa, FL05-2026
High School Diploma -
Howard W. Blake High School
Tampa, FL01.2000
Skills
- Financial management and reporting
- Credit analysis and forecasting
- Expense and revenue analysis
- Training and development
- Recruiting
- Revenue cycle management
- Provider relations and credentialing
- Accounts payable and receivable
- Payroll and benefits administration
- Bookkeeping and general ledger accounting
- Quality assurance and performance monitoring
- Communication skills
- Cash handling and portfolio management
- Recruiting and talent acquisition
- Data analysis and problem solving
- GAAP compliance
- Supply chain management
- Debt management systems knowledge (LA systems, SAP, Elite, Eaglesoft, Quickbooks, Netsuite, ADP, Pinnacle)
- Financial statement preparation
- Journal entries and bank reconciliation
References
Available upon request
References
References available upon request.
Timeline
Senior Revenue Manager
Hurdle Healthcare Solutions
02.2023 - Current
Client Financial Analyst
Carlton Fields, P.A
05.2022 - 01.2023
Credit Collections Analyst
Baker-McKenzie
07.2021 - 02.2022
Account Maintenance Specialist
Ford Motor Credit Company
05.2017 - 05.2021
Collections Representative II
Coca-Cola Refreshments
12.2013 - 02.2017
Collections Manager
Dental Care Alliance
09.2005 - 10.2013
Associate of Arts - Accounting And Finance
Hillsborough Community College
High School Diploma -
Howard W. Blake High School
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