Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Nicole Duong

Stafford,TX

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Server

Nine Thai Cuisine
Sugar Land, TX
11.2023 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Set up tables in between patrons to reduce wait times.
  • Filled condiments and napkin containers during slack periods.

Nail Technician

Venice Nails & Spa
Sugar Land, TX
02.2023 - Current
  • Provided manicures, pedicures and nail treatments to clients.
  • Demonstrated knowledge of all products and services offered in the salon.
  • Cleaned and sterilized tools and work areas between customers.
  • Maintained customer records for future reference.
  • Educated clients on proper nail care techniques.
  • Conducted consultations with clients to determine their needs and preferences.
  • Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
  • Applied acrylics, gels, wraps or other artificial enhancements to nails according to client requests.
  • Assisted with inventory management tasks such as restocking supplies when needed.
  • Developed creative designs on nails using a variety of colors and materials.
  • Advised customers on the best type of treatment for their particular nail condition or desired look.
  • Ensured that safety protocols were followed during each service provided.
  • Followed health regulations regarding sanitation practices throughout the salon.
  • Promoted additional services to existing clients in order to increase revenue.
  • Responded promptly to customer inquiries and complaints.
  • Performed administrative duties such as scheduling appointments and taking payments from customers.
  • Attended continuing education courses related to nail care techniques.
  • Utilized customer feedback to improve services offered at the salon.
  • Provided excellent customer service through friendly interactions with clients.
  • Kept up-to-date on new trends in the industry for product offerings and design ideas.
  • Met with clients to discuss needs, service preferences and special requests.
  • Built repeat client base to increase profits and stabilize cash flow.
  • Performed daily gel, dip powder and French manicures and offered pedicures and paraffin wax treatments for hands.
  • Completed daily customer appointments and updated master schedule.
  • Performed high volume of daily customers gel, acrylic and natural manicures.
  • Introduced signature services, acrylics and gel tips to increase overall sales.
  • Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
  • Scheduled client appointments and accepted payments.
  • Cleaned and sanitized tools and work environment.
  • Cleaned and sanitized tools and work station in adherence with safety requirements.
  • Advised clients on nail care and use of products and colors.
  • Shaped and smoothed nails with files, emery boards and rotary tools.
  • Applied nail treatments, polish and artificial tips to complete manicure services.
  • Improved treatment results and customer satisfaction by carefully examining clients' hands and completing pre-treatments.
  • Assessed condition of clients' hands, removing dead skin and massaging hands.
  • Maintained supply inventory and replenished to maintain consistent availability.
  • Maintained supply inventories and records of client services.
  • Promoted enhanced treatments to repair and improve nail strength.
  • Prepared nail cuticles using cuticle knives to push back and scissors or nippers to trim.
  • Shaped and smoothed ends of nails using scissors, files or emery boards.
  • Removed previously applied nail polish using liquid remover and swabs.
  • Kept adequate supplies on hand to handle customer needs and meet business demand.
  • Applied undercoat and clear or colored polish onto nails with brush.
  • Treated nails to repair or improve strength and resilience by wrapping.
  • Prepared customers' nails in soapy water using swabs, files and orange sticks.
  • Used rotary abrasive wheels to shape and smooth nails or artificial extensions.
  • Roughened surfaces of fingernails using abrasive wheel.

Education

Associate of Arts -

Triton College
River Grove, IL
07-2020

Skills

  • Creativity
  • Organization
  • Photography
  • Adobe Photoshop
  • Editing
  • Painting
  • Mixed Media
  • Computer Skills
  • Typing
  • Flexible and Adaptable
  • Customer Relations
  • Teamwork
  • Multitasking
  • Time management
  • Decision-Making
  • Microsoft Powerpoint
  • Microsoft Word
  • Microsoft Excel
  • Detail orientation
  • Problem solver
  • Leadership
  • Transferable skill
  • Active listening
  • Communication

T

Certification

  • Manicurist

Affiliations

  • Photography & Film
  • Travel
  • Culinary Arts
  • Arts & Craft

Timeline

Server

Nine Thai Cuisine
11.2023 - Current

Nail Technician

Venice Nails & Spa
02.2023 - Current

Associate of Arts -

Triton College

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Nicole Duong