Nicole Duran
The Bronx,NY
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
6
6
years of professional experience
Work History
Cashier
McDonald's
Manhattan, NY
02.2019 - 10.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
Sales Representative Team Leader
American Lease LLC
The Bronx, NY
02.2023 - 03.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Negotiated pricing contracts with customers to maximize profits.
- Collaborated with other departments such as marketing, finance, logistics.
Sales Associate
City Livery Leasing
The Bronx, NY
11.2021 - 02.2023
- Greeted customers and provided exceptional customer service.
- Organized filing systems, maintained records, and updated databases.
- Managed front desk operations such as answering phones and responding to emails.
- Processed invoices, purchase orders, expense reports, and other financial documents.
- Developed strategies to increase sales and market share.
- Generated leads through networking, cold calls, and email campaigns.
- Provided exceptional customer service throughout the entire sales process.
Education
High School Diploma -
City As School
Manhattan, NY06-2020
Some College (No Degree) - Medical Informatics
Bronx Community College
Bronx, NYSkills
- Customer Assistance
- ID Verification
- Payment Processing
- Product restocking
- Customer Service
- Drawer balancing
- Payment Collection
- Cash Register Operation
- Sales expertise
- POS Systems
- Staff Training
Languages
Spanish
Professional
Timeline
Sales Representative Team Leader
American Lease LLC
02.2023 - 03.2024
Sales Associate
City Livery Leasing
11.2021 - 02.2023
Cashier
McDonald's
02.2019 - 10.2024
High School Diploma -
City As School
Some College (No Degree) - Medical Informatics
Bronx Community College
Similar Profiles
Jacob NemethyJacob Nemethy
Team Member at McDonald'sTeam Member at McDonald's
Angel HartmanAngel Hartman
Crew Member at McDonald'sCrew Member at McDonald's
Zeeshan MehmoodZeeshan Mehmood
Student Job at McDonald'sStudent Job at McDonald's
Saeed Al-taherSaeed Al-taher
Customers Service at McDonald'sCustomers Service at McDonald's
Laura PolancoLaura Polanco
Research Intern at Clinical Directors NetworkResearch Intern at Clinical Directors Network