Nicole Duran
The Bronx,NY
Summary
Highly organized and self-motivated professional with 3+ years of customer service, sales, and administrative experience. Skilled in virtual communication, problem-solving, and leveraging digital tools to deliver excellent client experiences. Proficient in payment processing, team collaboration, and adapting to fast-paced remote work environments. Adept at building relationships and achieving team goals with minimal supervision.
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Overview
3
3
years of professional experience
Work History
Sales Representative
American Lease LLC
The Bronx, NY
02.2023 - 04.2024
•Delivered exceptional customer service and support to a portfolio of 50+ clients via email, phone, and in-person.
• Conducted virtual consultations, increasing sales by 15% within the first quarter of 2024.
• Provided technical support and resolved issues, achieving a 90% customer satisfaction rate.
• Trained team members remotely on sales techniques and company software.
Sales Associate
City Livery Leasing
The Bronx, NY
11.2021 - 02.2023
• Generated new sales leads through cold calls and online campaigns, contributing to a 20% revenue increase.
• Built relationships with clients and maintained a CRM database to track interactions and follow-ups.
• Managed virtual administrative tasks, including invoicing, scheduling, and data entry.
Cashier
McDonald's
Manhattan, NY
02.2019 - 10.2020
• Operated POS systems efficiently, processing over 100 transactions per shift with accuracy.
• Maintained an organized and customer-friendly environment, both in-person and remotely.
• Assisted with team communication and scheduling using collaborative apps like Slack.
Skills
Remote Collaboration: Virtual team coordination, video conferencing tools (Zoom, Teams)
Customer Support: CRM platforms, technical troubleshooting, and client retention
Technology Proficiency: POS systems, Microsoft Office Suite, Google Workspace
Time Management: Scheduling, prioritization, and meeting deadlines in remote settings
Sales & Marketing: Lead generation, cold calling, and sales strategy implementation
Education
City As School
16 Clarkson St New York, NY 10014 09.2019 - 09.2020
Languages
Spanish
Professional
English
Professional Working
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