NICOLE DURAN
Wyandotte
Summary
To secure a position where I can serve as an important part of a team and facilitate customer service needs in a way that will improve efficiency and performance within the organization. I strive for a position within your company that offers both personal and professional growth.
Overview
12
12
years of professional experience
Work History
Shipping & Receiving and Inventory
Baker's Gas and Welding
Lincoln Park
09.2021 - Current
- Assisted in unloading trucks at the warehouse dock area when necessary.
- Ensured that all orders were accurately filled with the correct products in a timely manner.
- Verified incoming and outgoing shipments against invoices or other documents, recording shortages and rejecting damaged goods.
- Performed regular cycle counts of inventory stored in the warehouse facility.
- Maintained inventory of shipping materials and supplies.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Identified order discrepancies and damaged items and notified supervisor.
- Identified obsolete or slow moving items for disposal or sale at discounted prices.
- Conducted periodic inventories and physical counts of product supplies.
- Utilized barcode scanners to quickly update inventories in the system.
- Performed scheduled inventory counts and supply audits.
- Inspected incoming materials for damage.
- Assisted with scheduling drivers according to customer requirements and ensured timely delivery of goods.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Dispatched drivers to meet daily delivery needs for company customers.
Customer Service Representative
CoPart
Woodhaven
09.2019 - 09.2021
- Obtained charges due to automotive shops. Estimating and verifying payment authorizations through insurance companies is also part of my duties.
- Call automotive shops to ensure 'total loss' vehicles are ready for pick up.
- Received in vehicle keys and assigned service orders as needed.
- Processed vehicle titles for the State of Michigan.
Lead Contact Lens Technician
Henry Ford Optimeyes
Taylor
10.2017 - 09.2019
- Obtained detailed medical and personal data for patients charts and records.
- Gathered visual acuities, pressures and motility prior to the Optometrist examination.
- Maintained organized records of customer prescriptions, work orders and payments.
- Provide instructions on contact lens insertion, removal, handling and product care.
- Assisted patients one on one with questions or concerns regarding their visit with the Optometrist.
- Made sure the patient was satisfied with their service and left happy.
Inventory Specialist
Henry Ford Optimeyes
Taylor
03.2015 - 09.2016
- Stocked and replenished merchandise according to store merchandising.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Conducted inventory on a quarterly basis while doing cycle counts weekly.
Eyewear Consultant
Henry Ford Optimeyes
Taylor
07.2013 - 03.2015
- Fitted and adjusted eyeglasses and contact lenses.
- Accurately measured bridge and eye size, vertex distance, temple length, pupillary distance and optical centers of eyes.
- Helped patients select frames according to desired shape and color.
- Recommended lenses, lens coatings and frames to suit clients needs.
- Received and processed payment transactions.
- Evaluated and assessed vision and prescription information for patients.
Customer Service Representative
Henry Ford Optimeyes
Southgate
03.2013 - 07.2013
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Welcomed customers into the store and helped them locate items.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Verified patient's insurance.
- Scheduled appointments according to company guidelines.
Education
High School Diploma -
Anderson High School
Southgate, MI01.2003
Skills
- Inventory management
- Order fulfillment
- Cycle counting
- Customer service
- Attention to detail
- Team collaboration
- Time management
- Computer skills
- Organization
- Verbal communication
References
- Elizabeth Piscitelli, 734-756-0591
- Amalia Garrick, 734-306-8593
- Kelly Sack, 734-934-398
Timeline
Shipping & Receiving and Inventory
Baker's Gas and Welding
09.2021 - Current
Customer Service Representative
CoPart
09.2019 - 09.2021
Lead Contact Lens Technician
Henry Ford Optimeyes
10.2017 - 09.2019
Inventory Specialist
Henry Ford Optimeyes
03.2015 - 09.2016
Eyewear Consultant
Henry Ford Optimeyes
07.2013 - 03.2015
Customer Service Representative
Henry Ford Optimeyes
03.2013 - 07.2013
High School Diploma -
Anderson High School
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