Nicole Durand

-Developed and implemented new processes, ensuring they aligned with client goals and optimized resource allocation, timelines, and quality standards.

-Created clear documentation and step-by-step guides for new processes to ensure consistency across teams and departments.

-Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.

-Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.

-Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.

-Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity.

-Improve operational efficiency by streamlining processes and implementing time-saving strategies.

-Oversaw logistics coordination for seamless transportation between various departments.

-Streamlined operational procedures, significantly reducing process inefficiencies and downtime.

-Managed budget implementations, employee reviews, training, schedules.

-Monitored financial performance, P&L, Ebida and Ebidar reports, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

-Developed and implemented strategies to increase sales and profitability.

-Cultivated strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.

-Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

-Analyzed market trends/data to identify potential opportunities for business growth.

-Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.

-Created and maintained weekly schedules for a team of 12-15 employees, balancing availability, shifts, and time-off requests.

-Managed inventory levels, ensuring optimal stock levels and timely replenishment to meet operational demands.

-Monitored inventory, tracked product movement, and conducted regular audits to maintain accurate stock records.

-Supervised day-to-day operations to meet performance, quality and service expectations.

-Maintained a clean, safe, and organized store environment to enhance the customer experience.

-Developed strong working relationships with staff, fostering a positive work environment.

-Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

-Monitored inventory, tracked product movement, and conducted regular audits to maintain accurate stock records.

-Managed inventory levels, ensuring optimal stock levels and timely replenishment to meet operational demands.

-Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

-Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

-Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

-Generated repeat business through exceptional customer service.

-Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

-Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

-Conducted employee performance evaluations, providing constructive feedback for growth and development.

-Implemented staff training programs, enhancing product knowledge and improving customer service skills.

-Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

-Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.