Nicole Duran, MBA
Thonotosassa,FL
Summary
Versatile operations leader proficient in managing business operations with exceptional team engagement, training project management and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving conflict and coordinating diverse teams. Talented in establishing and growing collaborative relationships enterprise-wide inclusive of key stakeholders and partners.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Operations
Tampa General Hospital
07.2022 - 03.2024
- Oversaw day-to-day production activities for over 20 specialties in accordance with business objectives.
- Partnered with key stakeholders to create and implement organizational policies and procedures.
- Define and implemented ongoing learning strategies such as instructional modules, and supervised hands-on sessions to drive training successfully launching analytics dashboards across division.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with team members and assessing performance.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Developed systems and procedures for effective project management and clinical operations.
- Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
Physician Practice Administrator, Primary Care
Tampa General Medical Group
02.2018 - 07.2022
- Managed daily practice operations to optimize appointment scheduling, patient records management, and billing functions.
- Oversaw accounting, budgeting, and financial reporting successfully achieving budget goals annually.
- Scrutinized HEDIS Quality measures to strategize initiatives that led to the delivery of world-class patient care.
- Led team of 55+ office personnel and 35+ physician personnel across six offsite locations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed strong cross-functional teams to ensure successful workforce capacity across divisions.
- Identified trends and defined strategies to consistently exceed client expectations.
- Identify operational trends using KPIs to target and strategize process improvement.
- Assessed and define opportunities processes and procedures, complying with OSHA, and HIPAA regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high-quality patient care.
Physician Practice Administrator, Specialty Care
Tampa General Medical Group
06.2014 - 02.2018
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed strong cross-functional teams to ensure successful workforce capacity across division to handle 57,100+ visits annually.
- Assessed and define opportunities in processes and procedures, complying with OSHA, and HIPAA regulations.
- Followed policies, procedures, and hospital regulations for protocol compliance and patient safety.
- Led team of 40+ office personnel and 25+ physician personnel.
- Implemented organizational policies and procedures.
- Oversaw accounting, budgeting, and financial reporting balancing and maintaining $1.6M annual budget.
Executive Administrative Operations Assistant
Tampa General Medical Group
10.2010 - 06.2014
- Assisted in coordinating implementation of policies and practices across organization.
- Worked with senior management to initiate new projects and assist in various processes.
- Created and managed office systems to efficiently deal with documentation.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
MBA - Business Administration
University of South Florida
Tampa, FL08.2021
Bachelor of Arts - English: Professional Writing, Rhetoric & Tech
University of South Florida
Tampa, FL12.2018
Skills
- Microsoft Office: Excel, Word, Visio, PowerPoint, Teams
- Business Management and Development
- Program Optimization
- Business Growth Initiatives
- Process Improvement
- Strategize Business Plans
- Budget Controls
- Motivational Leadership
- Data Analytics & Analysis
- Strategy Implementation
- Cross-Functional Team Development
- Company Policy Compliance
Accomplishments
- Slashed wait times and improved consumer experience by drawing on relationships with department heads, external partners, and vendors to adopt and implement a team based care model and Rapid Registration process achieving target and stretch strategic goals.
- Collaborated with team of 15 in defining, developing, and implementation of Data Analytics Dashboards across the ambulatory division, exponentially improving data accuracy adding real-time and business forecasting for operations.
- Operationalized new offsite locations across three counties, adding new lines of business and increasing consumer access.
- Press Ganey tier one leader ranking among direct reports.
Certification
- University of South Florida Diversity, Equity, and Inclusion in the Workplace Certificate Program
Timeline
Director of Operations
Tampa General Hospital
07.2022 - 03.2024
Physician Practice Administrator, Primary Care
Tampa General Medical Group
02.2018 - 07.2022
Physician Practice Administrator, Specialty Care
Tampa General Medical Group
06.2014 - 02.2018
Executive Administrative Operations Assistant
Tampa General Medical Group
10.2010 - 06.2014
MBA - Business Administration
University of South Florida
Bachelor of Arts - English: Professional Writing, Rhetoric & Tech
University of South Florida
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