Nicole Durham
Livonia,MI
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Pearle Vision
Livonia, MI
07.2022 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
Team Lead
LensCrafters
Novi, MI
02.2020 - 07.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Store Manager
Sunglass Hut
Myrtle Beach, SC
04.2016 - 02.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
Education
High School Diploma -
Churchill High School
Livonia, MI06-2005
Some College (No Degree) - Business
Schoolcraft College
Livonia, MISkills
- Employee Performance Evaluations
- Product and service knowledge
- Cost Reduction
- Employee Scheduling
- Sales monitoring
- Task Delegation
- Recruiting and interviewing
- Operations Management
- Customer Relations
- Sales Growth
Timeline
Assistant Manager
Pearle Vision
07.2022 - Current
Team Lead
LensCrafters
02.2020 - 07.2022
Store Manager
Sunglass Hut
04.2016 - 02.2020
High School Diploma -
Churchill High School
Some College (No Degree) - Business
Schoolcraft College
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