Nicole Duszynski
Dothan,AL
Summary
Dynamic Office Manager at Northbridge LLC with a proven track record in enhancing customer relations and streamlining banking operations. Expert in training staff and managing invoicing processes, I consistently elevated client satisfaction and reduced discrepancies, ensuring operational excellence and a productive work environment.
Overview
13
13
years of professional experience
Work History
clerk
Lotto Discount Liquor
Campbellton, Florida
11.2024 - Current
- Processed customer transactions efficiently and accurately.
- Managed inventory levels and organized stock on shelves.
- Assisted customers in locating products and answering inquiries.
- Handled cash register functions and balanced cash drawers daily.
- Answered phones in a courteous manner while providing excellent customer service.
- Verified accuracy of all paperwork prior to submission for processing.
- Operated cash register to process cash, check, and credit card transactions.
Secretary
Fidelity Title Agency of Alaska
Anchorage, Alaska
07.2024 - 08.2024
- Coordinated communication between clients, agents, and title professionals.
- Maintained accurate filing systems for confidential records and documents.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Supported office operations by ordering supplies and managing inventory.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Office Manager
Northbirdge LLC
Anchorage, AK
05.2018 - 07.2023
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Wrote professional business correspondence to maintain strong line of communications.
- CPR and recertification
Night Manager
Three Bears
Chugiak, AK
06.2013 - 05.2018
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
- Conducted personnel performance appraisals to assess training needs of staff members.
- Managed restocking, cleaning and organizing of customer-facing and back-end areas.
- making schedules
- deposits
Education
Associate of Arts - Human Services
Lincoln County Community College
Libby, MT05.2003
Skills
- Banking operations
- File and data retrieval
- Invoicing and billing
- Customer relations
- Accounts payable and receivable
- Training and coaching
Education and Training
other
Timeline
clerk
Lotto Discount Liquor
11.2024 - Current
Secretary
Fidelity Title Agency of Alaska
07.2024 - 08.2024
Office Manager
Northbirdge LLC
05.2018 - 07.2023
Night Manager
Three Bears
06.2013 - 05.2018
Associate of Arts - Human Services
Lincoln County Community College