Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Nicole Du Toit

Nicole Du Toit

Jacksonville,FL

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adapt at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dynamic individual with hands-on experience in Software configuration, cisco, linux, Virtual Infrastructure, Info Security, and Network Management and a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

16
16
years of professional experience

Work History

Warranty Manager

Blue Haven Pools and Spas
01.2024 - Current
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Launched quality assurance practices for each phase of development
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed detailed plans based on broad guidance and direction.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Pharmacy Technician

Baptist Health Hospital
06.2019 - 11.2021
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted, measured, and compounded medications following standard procedures.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Managed opening and closing duties for pharmacy.
  • Resolved third-party billing, computer system and customer service issues.

Pharmacy Technician

Walgreens
07.2009 - 10.2021
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Collected co-payments or full payments from customers.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Entered and processed patients' prescriptions into internal system.
  • Counted and labeled prescriptions with correct item and quantity.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Developed and implemented improvements to pharmacy organization system.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted, measured, and compounded medications following standard procedures.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Managed opening and closing duties for pharmacy.
  • Resolved third-party billing, computer system and customer service issues.

Education

Associate of Arts -

Florida State College
Jacksonville, FL

Bachelors of Science in Computer Science - IT Network Security

Florida State College
Jacksonville, FL
06-2027

Technical Certificate - Chemical Laboratory Specialist

Florida State College
Jacksonville, FL
08-2020

High School Diploma -

Mandarin High School
Jacksonville, FL
06-2008

Skills

  • Stakeholder management
  • Complaint handling
  • Policy enforcement
  • Service level agreements
  • Operational efficiency
  • Compliance management
  • Department operations management
  • Product expertise
  • Records review
  • Team management
  • Claim processing
  • Trend analysis
  • Policy administration
  • Decision-making
  • Multitasking
  • Work Planning and Prioritization
  • Time management
  • Customer relationship management
  • Problem resolution
  • Attention to detail
  • Analytical skills
  • Process optimization
  • Negotiation and conflict resolution
  • Relationship building
  • Adaptability and flexibility
  • Program development
  • Time management abilities
  • Managing operations and efficiency
  • Supply chain management
  • Computer skills
  • Excellent communication
  • Business development
  • Professional demeanor
  • Problem-solving aptitude
  • Organizational skills
  • Business intelligence
  • Analytical thinking
  • Performance management
  • Good judgment
  • Plan projects
  • Communication skills
  • Cross-functional team leadership
  • Technical proficiency
  • Goal setting
  • Active listening
  • Interpersonal skills
  • Problem-solving abilities
  • Training and development
  • Professionalism
  • Team collaboration
  • Quality control
  • Professional and courteous
  • Vulnerability assessment
  • Intrusion detection and prevention
  • Process isolation
  • Incident response management
  • Application security
  • Business continuity planning
  • Disaster recovery planning
  • Network security management
  • Cloud security
  • Firewall installation
  • IP addressing and subnetting
  • Patch management
  • Threat analysis
  • Network monitoring
  • VXLAN designs and troubleshooting
  • Incident response
  • Firewall configuration
  • Active directory
  • Knowledgeable in Linux
  • Cisco certification
  • Software Configuration

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Got my certifications in Cisco
  • Made the presidents list at school each semester for Honors.
  • Technical certificate.
  • Technical support at work and school daily.

Languages

English
Native or Bilingual
Afrikaans
Native or Bilingual

Timeline

Warranty Manager

Blue Haven Pools and Spas
01.2024 - Current

Pharmacy Technician

Baptist Health Hospital
06.2019 - 11.2021

Pharmacy Technician

Walgreens
07.2009 - 10.2021

Associate of Arts -

Florida State College

Bachelors of Science in Computer Science - IT Network Security

Florida State College

Technical Certificate - Chemical Laboratory Specialist

Florida State College

High School Diploma -

Mandarin High School

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