NICOLE DUTTON
Richmond Heights,OH
Summary
Experienced problem solver and analytical thinker skilled in building and nurturing client relationships. Proven track record of successfully managing the sales pipeline from start to finish, utilizing effective needs-based selling and upselling techniques. Highly organized and detail-oriented administrative professional with expertise in office management and executing special projects. Resourceful and adaptable team leader experienced in project management, financial tracking, customer relationship management, and marketing. Results-driven strategic planner with extensive industry knowledge.
Overview
10
10
years of professional experience
Work History
Dealership Administrator
Universal Windows Direct
Bedford Heights, OH
08.2020 - 05.2024
- Provided operational and administrative support for 23 nationwide dealerships
- Managed relationships between industry vendors and dealership owners
- Presented training on CRM and mobile sales and estimating software for contractors
- Moderated bi-annual meetings with dealership owners focusing on sales goals, training and operations
- Coordinated and planned annual dealership meetings for COO, CFO, Director of Dealerships and all dealership owners nationwide including travel domestic and abroad
- Facilitated resolutions between owners, vendors and customer complaints that escalated to corporate level
- Compiled, adapted and distributed resources, updates, operational guidance for the dealership program based on corporate model
- Invoiced and collected location annual licensing and miscellaneous fees
- Monitored and verified that dealership online content met all established licensing terms
Customer Service Coordinator
Universal Windows Direct
Bedford Heights, OH
11.2019 - 08.2020
- Directed schedule coordination for service technicians and installers across nine markets nationwide
- Employed troubleshooting techniques to resolve issues effectively
- Drafted purchase orders for multiple manufacturers
- Assessed service issues by direct customer communication, entering documents and photos
- Fielded phone and email requests from customers, sales team, field technicians & suppliers
- Documented accurate and detailed customer records in CRM
- Handled online feedback and inquiries to safeguard the brand image
Business Development Manager
Universal Windows Direct
Bedford Heights, OH
03.2014 - 11.2019
- Increased market penetration by 17% through dealership growth
- Collaborated and implemented new marketing initiatives with the digital marketing team
- Trained dealers and staff on CRM, corporate practices, product knowledge, and telemarketing virtually and in person
- Extended the average span of a dealer life cycle by 28% by increasing outreach and improving communication
- Oversaw the acquisition and renewal of licensing and contract compliance for all location owners
- Traveled nationally to assist dealers with lead generation at trade shows
Inside Sales Representative, (Team Lead)
Universal Windows Direct
Bedford Heights, OH
12.2013 - 03.2014
- Coached team with calls for success
- Scheduled and confirmed schedules for external sales force by processing high volume daily calls
- Enhancing brand perception leading to successful conversion of cold and warm leads to appointments
- Developed team contests to achieve daily and weekly objectives
- Trained new hires on scripts and overcoming objections
Education
Bachelor of Arts - International Studies
Miami University
Oxford, OHAssociate of Arts - Black Studies
Miami University
Oxford, OHAssociate of Arts - Business Administration
Bryant And Stratton
OnlineSkills
- Process improvement & streamlining
- Cross-Functional Communication Skills
- Vendor & Contractor Relations
- Sales Team Development
- Software training
- Accounts receivables
- Data Report Generation
- Strong Verbal & Written Communication
- Highly adaptable
- Accustomed to fast-paced environments
- Experience in high volume call centers
- Resolution oriented
- Ordering
- Organizational Scheduling
- Effective Deadline Management
Timeline
Dealership Administrator
Universal Windows Direct
08.2020 - 05.2024
Customer Service Coordinator
Universal Windows Direct
11.2019 - 08.2020
Business Development Manager
Universal Windows Direct
03.2014 - 11.2019
Inside Sales Representative, (Team Lead)
Universal Windows Direct
12.2013 - 03.2014
Bachelor of Arts - International Studies
Miami University
Associate of Arts - Black Studies
Miami University
Associate of Arts - Business Administration
Bryant And Stratton
Similar Profiles
Scott McGrattyScott McGratty
Business Development Manager at Universal Windows DirectBusiness Development Manager at Universal Windows Direct
Seamus KralSeamus Kral
Accounting Team Member at Universal Windows DirectAccounting Team Member at Universal Windows Direct
Brian KlickBrian Klick
Field Manager at Universal Windows Direct & The Bath AuthorityField Manager at Universal Windows Direct & The Bath Authority